DX NetOps

Meet CA Support Engineer for Service Operations Insight: Brahma Addepalli

By Rachel_Macik posted 06-03-2015 10:03 AM

  

Brahma-2.pngMeet Brahma Addepalli, Principal Support Engineer in Hyderabad India. Brahma joined CA in 2004 as a Support engineer, then promoted as a Senior Support Engineer, then promoted to his latest role as Principal Support Engineer in 2009.

 

Today, he supports #serviceoperationsinsight(soi) and is an active member of the #infrastructuremanagement community.

 

"I love to work in challenging roles where I can use my analytical skills and find a solution to a problem."

 

Brahma has an MBA in Information Technology and has enjoyed watching IT evolve over the years with new support tools and process improvements, including community support and #knowledgedocuments for #self-service support.

 

"To gain knowledge on topics which are not covered in product documents, I recommend customers check out the Knowledge Articles on ca.com."

 

To start your search of knowledge documents, go to ca.com/KB

To start your search of  #serviceoperationsinsight(soi) related documents, start here: SOI Knowledge Documents

 

Outside of work Brahma enjoys visiting new places, gardening, and meeting up with friends.

 

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Click here to meet more CA Support engineers Meet the CA Support Engineers

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06-07-2015 09:39 PM

This is great, Rachel. So glad you are sharing this with the community!