Meet Alexandre_Almeida - he is a Senior Support Engineer and an active member in the Community. Alexandre supports #itassetmanager and has been with CA since 2009 and works with our team at Ditton Park, just outside London.
"Since I joined CA, support has changed towards a more professional experience, with useful tools and supporting documentation for the engineers. Coming from Microsoft where I’ve worked as a Support Team Leader it is a great pleasure to see we are on the right track."
Alexandre urges customers to join the communities so they can share ideas and be heard.
"It's a wonderful tool for finding answers to simple question that otherwise would require a support ticket."
Knowledge articles are another great resource for #self-service support. Alexandre says #knowledgedocuments contain answers to most frequent problems, and there's nothing better than finding a solution online without having to call support.
Outside of CA, Alexandre enjoys traveling with family, and playing football. (In real life and in video games!) He even sent us a photo from a couple of years ago during a CA interdepartmental football competition. It's a good life here at CA! Follow more stories on the CA Instagram account https://instagram.com/lifeatca/ #lifeatca
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