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Meet CA Support Engineer for Service Management: Alexandre Almeida

By Rachel_Macik posted Jun 04, 2015 11:03 AM


Alexandre-Almeida.pngMeet Alexandre_Almeida - he is a Senior Support Engineer and an active member in the CA Service Management Community. Alexandre supports #itassetmanager and has been with CA since 2009 and works with our team at Ditton Park, just outside London.


"Since I joined CA, support has changed towards a more professional experience, with useful tools and supporting documentation for the engineers. Coming from Microsoft where I’ve worked as a Support Team Leader it is a great pleasure to see we are on the right track."


Alexandre urges customers to join the communities so they can share ideas and be heard.


"It's a wonderful tool for finding answers to simple question that otherwise would require a support ticket."

Knowledge articles are another great resource for #self-service support. Alexandre says #knowledgedocuments contain answers to most frequent problems, and there's nothing better than finding a solution online without having to call support.

Outside of CA, Alexandre enjoys traveling with family, and playing football. (In real life and in video games!) He even sent us a photo from a couple of years ago during a CA interdepartmental football competition. It's a good life here at CA! Follow more stories on the CA Instagram account  #lifeatca

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