Those who are users of CA APM know that ensuring and improving application performance has real business benefits. However, many may have never formally calculated their ROI. Lucky for all of us, Forrester Consulting has done the heavy lifting in a new CA-commissioned study that quantifies the benefits of adopting CA APM. The study shows the total economic impact that CA Application Performance Management (APM) can have.
The study bases its results on in-depth interviews with actual CA APM customers and quantifies the primary benefits realized in key areas such as reduced downtime and improved developer productivity. As the executive summary of the study cites, the following benefits represent those achieved by the interviewed customers:
- Reduced cost of application downtime. Using CA APM enabled the organization to reduce its outages by 60 percent for customer-facing applications, which avoided more than $4.3 million in costs over three years.
- Increased productivity of developers. By reducing the number of errors, CA APM increased the productivity of developers by 15 percent in year one, 10 percent in year two, and 5 percent in year three, resulting in a financial savings over three years that totaled more than $4.2 million.
Further to the point on developer productivity, organizations can better achieve competitive advantage by adopting CA APM. As one company stated, “In essence, we’re issuing less code or less fixes into production, which allows our developmental organization to focus more on maintaining a competitive advantage in the marketplace of what we deliver in our online solutions.”
In the study, Forrester determined the quantitative and qualitative benefits of adopting CA APM by compiling the interview results into a composite organization that represents the characteristics of the interviewed companies. The study concludes that the composite organization achieved a 3-year risk-adjusted ROI of 306 percent with a payback period of just 4.4 months as a result of deploying CA APM.
Today’s applications can span mobile, cloud, and on premises. It is important that solutions can cover the end-to-end view of application performance. The study interviews revealed:
“Leveraging CA APM provided insight into performance from mainframes through mobile devices. Using CA APM allowed the organization to eliminate uncertainty about the cause of problems in complex environments. CA APM reduced the average time to resolution and it eliminated the finger-pointing between technical teams that previously plagued the diagnosis process.”
If your organization currently uses CA APM or you are considering an investment, I encourage you to download and read this study. It provides practical, easy-to-follow framework to help you demonstrate how an investment in CA APM could deliver quantifiable benefits and tangible cost savings to your organization.