Clarity Service Management

Meet CA Support Engineer for Service Management: Alex Perretti

By Chris_Stallone posted 01-28-2016 10:05 AM

  

How long have you been at CA Alex_Perrettialexander%20perretti_JPG.jpg

In May I will be with CA for 7 years.

 

Are you a dedicated engineer as part of an enhanced support package?

Not currently at this time, but I have acted as a dedicated engineer in the past.

 

What was the career path that lead you here?

Prior to working at CA Technologies I worked for one of the major Magazine and Media Publishing companies in the United States. I was there for about 7 years. After the company was largely sold to competitors, I felt it was the right time for me to explore other options and moved over to CA Technologies.

 

What product do you support?

CA Service Desk Manager which is a component of CA Service Management

 

What keeps you at CA?

I really love working here. Each day is a new challenge and there’s always something new and exciting to be involved in or learn. I also get to work with a great group of people.

 

What is your passion outside of work?

Family plays a major focus on my life. I’ve been married for 12 years to my wonderful wife, and we have three children together. As far as hobbies I’m a huge fan of movies, with my personal favorite movie being Akira Kurosawa’s “Seven Samurai”.

 

What is your educational background?

I started working in IT professionally right after High School.

 

How has support changed since you started?

Aside from the obvious changes related to technology (a larger focus on Mobile applications and SaaS offerings), a great atmosphere has been developed over the past 5 years that allows Support Engineers to impact processes and procedures. If a Support Engineer believes they have a better way to perform a procedure they are encouraged to express it.

 

Why should people be involved in the communities?

One of the things I love about the Communities is that there is an atmosphere where customers and CA employees can collaborate with each other. It’s a great method of getting multiple perspectives.

 

Why should customers read Knowledge Articles?

Knowledge Articles are largely written by members of Support and highlight information that we feel is important to share with customers to either help them resolve a particular problem or to learn new aspects about the product.

 

Follow the Support Engineer Here: Alex_Perretti

3 comments
0 views

Permalink

Comments

01-28-2016 07:43 PM

Alex is excellent!  My experiences with Alex have always been great.  He's always helpful and understanding of what the customer is going through, and thoroughly explains things so that you have a good understanding.  Thanks for all of your help, Alex!

 

Tammy

01-28-2016 11:15 AM

Thank you for your outstanding efforts in the CA Service Management community Alex!

Meet CA Support Engineer for Service Management: Alex Perretti