Education

  • Private Community

  • 1.  Spring Academy Login Issues

    Posted Nov 16, 2023 04:36 PM
      |   view attached

    I bought a spring subscription a few days back. The instant I purchased the subscription, my spring academy account died on me. On login attempt, it gives me "500 | Server error"(PFA error image). I have talked to 4 support agents, spending hours trying to explain and getting information out of them, I have raised an ticket(23480071511), called (+18774869273), and mailed to mylearn_support@vmware.com about the issue. 7 frustrating days and still the "500| Server error" is slapped on my face when in try to login to spring academy.

    All these vmware people just keep showing me screenshots, "See this dashboard, its says active."
    People its not letting me login. I paid 352$ for this course and over a period of 7 days i have not been able to access it.
     
    I am hopeless at the moment. No one has reached out to me asking the problem i am facing, but instead showing me things and issuing statements.
    Now I found this community. A ray of hope for me. People, please help me get my spring academy account working by forwarding my voice so that someone from the vmware team can hear my cry for help.



  • 2.  RE: Spring Academy Login Issues

    Posted Nov 17, 2023 06:48 AM

    I am able to login without any error. Have you tried clearing your browser cache or tried with incognito window?

    Regards,

    Sachchidanand



  • 3.  RE: Spring Academy Login Issues

    Posted Nov 20, 2023 06:41 AM

    Which site you were able to login and using which credentials?

    I have tried 3 diff browsers, incognito modes, and all possible things. Over wifi, over mobile net. I have tried diff devices and on each one i get '500 | Server Error' when logging into spring.academy using my account `amanpreetsinghji@protonmail.com`.

    Can we please connect? I want to start with my spring course ASAP.



  • 4.  RE: Spring Academy Login Issues

    Posted Nov 20, 2023 07:00 AM

    I am using the following site : https://spring.academy/home and I am using my customer connect account to login.

    Please check if the following links helps you getting your problem solved.

    https://spring.academy/contact

    https://spring.io/support

    https://spring.io/team

    Regards,

    Sachchidanand



  • 5.  RE: Spring Academy Login Issues

    Broadcom Employee
    Posted Nov 20, 2023 11:07 PM

    I am aware that last week there was a DNS issue with the Spring Academy site. Please try clearing all cache info and restarting. If you still have problems, please contact certification@vmware.com and they will direct you to the right person.



  • 6.  RE: Spring Academy Login Issues

    Posted Nov 21, 2023 11:43 AM

    I tried clearing cache, restart both browser and machine. It didn't help. I have mailed certification@vmware.com to help me get access to my account.