How can I get support to add my certs to my broadcom account

[Marcus Sanders]

I am not sure of why my certs didn't port over from the old vmware mylearn profile, but my Brodcom does not have either of my certifications or history. I cannot request support. Who offers administrative support and why is it so hard to request it? FYI, I am using this link Certmetrics Candidate Portal

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Certmetrics Candidate Portal View this on Certmetrics >

 and none of my certifications are there. 

[Igor Yurchyk]

I have the same issue and can't get an support too already more than 3 month...

[Marcus Sanders]

I was able to get my issue resolved. I called the support number and let them know I did not have case number or site Id which is said to be required. It turns out I had 3 different accounts. The account that had my certs was the same email I used on the vmLearning portal.

I hope this will help you! 

[Sharelle Patterson]

If you don't have a site ID, you can use this form https://broadcomcms-software.wolkenservicedesk.com/web-form

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[Sreelakshmi Cijin]

I got it fixed. I connected the training institute I did my VMware training and they contacted the team & helped me to get it fixed.

Thank you