Original Message:
Sent: Jul 25, 2024 07:59 AM
From: Hezeron Bráulio
Subject: Certmetrics account is empty after the transition
Hello,
@Sharelle Patterson
I confirm that I can now view the certificate, but I noticed that the name it reflects is not my surname, that is, Hezeron Bráulio appears instead of Hezeron João, which is the last name.
Is it possible to change it to Hezeron João instead of Hezeron Bráulio ?
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Hezeron João
Original Message:
Sent: Jul 23, 2024 10:33 AM
From: Hezeron Bráulio
Subject: Certmetrics account is empty after the transition
Hi
@Sharelle Patterson
Since I opened the ticket with reference ID 35437688, 14 days have passed and to this day I have not received any response and so far since June 30th my VCTA-DCV certification has not shown anything in my Certmetrics
Any news about this ?
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Hezeron João
Original Message:
Sent: Jul 14, 2024 05:46 AM
From: Hezeron Bráulio
Subject: Certmetrics account is empty after the transition
OK
I will wait at least 10 days, after which I will try to contact you again.
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Hezeron João
Original Message:
Sent: Jul 12, 2024 02:34 PM
From: Sharelle Patterson
Subject: Certmetrics account is empty after the transition
I don't have that information. I would say 5-7 business based on current resources.
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VCF Certification Team - I can help with questions about exams and certifications!
Original Message:
Sent: Jul 11, 2024 05:47 AM
From: Hezeron Joao
Subject: Certmetrics account is empty after the transition
Given this, what has been the average number of days it takes to resolve tickets?
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Hezeron João
Original Message:
Sent: Jul 10, 2024 06:52 PM
From: Sharelle Patterson
Subject: Certmetrics account is empty after the transition
Unfortunately, our entire support team was impacted by recent layoffs. We are working to get new people skilled up (including myself) but I don't have a timeline for adding new resources at this time. It may be some time before all tickets are addressed.
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VCF Certification Team - I can help with questions about exams and certifications!
Original Message:
Sent: Jul 10, 2024 12:01 PM
From: Hezeron Joao
Subject: Certmetrics account is empty after the transition
Hi Eddy,
Not yet.
I opened a ticket and so far I have not received a response.
@Sharelle can you help with my ticket?
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Hezeron João
Original Message:
Sent: Jul 09, 2024 11:14 PM
From: Eddy Sophian Bin Md Rashid
Subject: Certmetrics account is empty after the transition
Hi Hezeron Joao,
I also face the same issue. did broadcom support revert to you any finding?
Original Message:
Sent: Jul 08, 2024 05:56 PM
From: Hezeron Joao
Subject: Certmetrics account is empty after the transition
Hello Sharelle
I opened a ticket, the refence id is 35437688.
Original Message:
Sent: Jul 08, 2024 11:44 AM
From: Sharelle Patterson
Subject: Certmetrics account is empty after the transition
Please submit a ticket. You can do it either by logging in to Broadcom support or by using this form https://broadcomcms-software.wolkenservicedesk.com/web-form
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VCF Certification Team - I can help with questions about exams and certifications!
Original Message:
Sent: Jul 08, 2024 10:10 AM
From: Hezeron Joao
Subject: Certmetrics account is empty after the transition
Hi Sharelle,
I can't see my eCertificate and logs aren't ready for download.
Please see my evidence.
Original Message:
Sent: Jul 08, 2024 09:55 AM
From: Sharelle Patterson
Subject: Certmetrics account is empty after the transition
Hi Hezeron, I can see your VCTA records available today. Please check at https://cp.certmetrics.com/vmware/en/home/dashboard.
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VCF Certification Team - I can help with questions about exams and certifications!
Original Message:
Sent: Jul 03, 2024 06:08 PM
From: Hezeron Joao
Subject: Certmetrics account is empty after the transition
Hi Sharelle,
Sorry for opening another topic but I think it also has something to do with it but I have some doubts...
I took my exam on June 30th VCTA-DCV
I would like to know how long it will take to obtain the certificate? So far it doesn't appear in my cp.metrics.
How do I obtain the certificate? My VMware Candidate ID: VMW-03174658M-03111527
Certified Name: Hezeron João
Original Message:
Sent: Jun 19, 2024 12:11 PM
From: Oliver Lis
Subject: Certmetrics account is empty after the transition
Finally! :)
Got the case opened, now lets hope they are able to stitch that accounts together :)
Original Message:
Sent: Jun 19, 2024 11:43 AM
From: Sharelle Patterson
Subject: Certmetrics account is empty after the transition
Hi Oliver, sorry this hasn't been a smooth process. Yes, I can confirm that your records are contained in you profi-ag.de account. But not to worry! You can submit this form https://broadcomcms-software.wolkenservicedesk.com/web-form. Case Type = Education: VCF Certification; Component = Profile Merge. In the description, let them know any email addresses you may have had associated with your VMware history, tell them which one will be the 'survivor' and they will combine into one.
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VCF Certification Team - I can help with questions about exams and certifications!
Original Message:
Sent: Jun 19, 2024 04:07 AM
From: Oliver Lis
Subject: Certmetrics account is empty after the transition
Hi Sharelle,
i still get a login screen when using your link to access the support-website and then i simply get an "We could not process your request, please try later).
I've also written Partnersupport an e-mail on the 12th of june and 21st of May but got no answer back :( I've send them all my transcripts as a PDF from the old MyLearn Website.
Seeing how you are able to find the account in other Threads. What would you need to search for it?
I can give you the following information:
VMware Candidate ID: VMW-02837524H-02789328
Certified Name: Oliver Lis
Last Certification i got was VCAP VCP Design 2023 gained on 5th of October 2023
My only guess is that all data lies within my old employee account o.lis@profi-ag.de to which i don't have any access anymore and therefore can't look there and my other e-mail addreses to which i got an email from broadcom certmetrics is still empty.
Original Message:
Sent: May 22, 2024 03:56 PM
From: Sharelle Patterson
Subject: Certmetrics account is empty after the transition
Hi Oliver, we have been using this form for certification support and it doesn't seem to require you to login first. Its slightly different to your form. https://broadcomcms-software.wolkenservicedesk.com/web-form. Let me know if you still have issues.
Original Message:
Sent: May 21, 2024 03:23 AM
From: Oliver Lis
Subject: Certmetrics account is empty after the transition
Hey vmtraining,
i'm currently using my company account (VMware Partner) that is used by Brodacom SSO which has been migrated from the VMware Customerconnect portal.
I've also received a second E-Mail from Broadcom on my private E-Mail that was used on the mylearn.vmware.com profile but that account also doesn't have any certifications with in and the credly mail and Company is also wrong.
And i still can't sign into wolkencloud services to open a ticket with this account i'm writing because https://broadcomcms-software.wolkenservicedesk.com gives me an "We could not process your request, please try again later" Error with the company account and with my private account i get an "Invalid token. Please try logging in to Okta" Error.
Kind regards
Oliver
Original Message:
Sent: May 20, 2024 05:50 AM
From: vmtraining
Subject: Certmetrics account is empty after the transition
Are you logging into the Certmetrics portal with the Broadcom account you are using for the communities?
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My views are personal and do not represent those of Broadcom.
Original Message:
Sent: May 15, 2024 09:26 AM
From: Oliver Lis
Subject: Certmetrics account is empty after the transition
Hey there,
unfortunately the certmetrics migration gave me an empty account where no credential is attached to it and in the company field i've got NODATA listed.
Even the credly-SSO E-Mail is wrong.
Where can i get support for this? thankfully i've got all my transcripts saved from myLearn.vmware.com but since certmetrics doesn't show any support options within this account and the broadcom support portal still gives me an error and the virtual chat assistant doesn't know about certmetrics.
How can i contact support to fix my account?