Messaging Gateway

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  • 1.  Enable root to access Symantec Messaging Gateway (using WinSCP)

    Posted Feb 14, 2019 10:50 AM

    Hi everyone,

    As title, how to enable root to access Messing Gateway?

    I need to use WinSCP on the system to check some information. I did the set-support command, and I used this account to enter but not enough permissions to see the entire directory.

    Can you suggestions and help me find a plan to access?

    Regards.



  • 2.  RE: Enable root to access Symantec Messaging Gateway (using WinSCP)

    Posted Feb 15, 2019 06:27 AM
    Umm I don't think they will give that access.


  • 3.  RE: Enable root to access Symantec Messaging Gateway (using WinSCP)

    Posted Feb 19, 2019 09:28 AM

    I agree with alexander smg, you will be able only to export files from CC/scanner via FTP or SCP and after that browse them...

    I tried exactly what you are trying...
    I have never succeed...



  • 4.  RE: Enable root to access Symantec Messaging Gateway (using WinSCP)

    Posted Feb 20, 2019 06:08 AM
    No one will give you root access


  • 5.  RE: Enable root to access Symantec Messaging Gateway (using WinSCP)

    Posted Feb 20, 2019 05:41 PM
    You create temporary support id thorugh login to ssh via admin. Then login to scp via that but you can get root account


  • 6.  RE: Enable root to access Symantec Messaging Gateway (using WinSCP)

    Posted Feb 21, 2019 06:11 AM
    The support account is equal access for putty and winscp, but no where near close to "root" access


  • 7.  RE: Enable root to access Symantec Messaging Gateway (using WinSCP)

    Broadcom Employee
    Posted Feb 26, 2019 06:00 PM

    What information are you trying to check, let us know and perhaps we can help you.



  • 8.  RE: Enable root to access Symantec Messaging Gateway (using WinSCP)

    Posted Feb 26, 2019 08:50 PM

    I want to access this directory:



  • 9.  RE: Enable root to access Symantec Messaging Gateway (using WinSCP)

    Posted Feb 27, 2019 06:58 AM
    Don't think you can


  • 10.  RE: Enable root to access Symantec Messaging Gateway (using WinSCP)

    Broadcom Employee
    Posted Feb 27, 2019 01:44 PM

    Alex is correct, in order to ensure/preserve the integrity of the product, that area is restricted.

    What is it that you are trying to accomplish?



  • 11.  RE: Enable root to access Symantec Messaging Gateway (using WinSCP)

    Posted Feb 28, 2019 06:13 AM
    Support Call is the only way, and even then, they may say no