Hi, Thanks,
My client is type 2, is there log which I can check in client computer?
Thanks a lot.
If your client is on-prem SEP and managed by a SEPM, it may be configured
to get definitions only from the SEPM. Check your LiveUpdate policy
configuration and connectivity to SEPM.
Original Message:
Sent: 9/22/2022 6:34:00 PM
From: Ed Agoff
Subject: RE: symantec endpoint protection 14.3 update definition fail
It depends on what product you are using - on-premises SEP client (managed or unmanaged) or cloud-managed SES - and also upon your LiveUpdate configuration.
If using default LiveUpdate, your clients would connect to a LiveUpdate server on HTTP 80 or HTTPS 443. Check LiveUpdate logging: C:\ProgramData\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Lue\Logs
If your client is on-prem SEP and managed by a SEPM, it may be configured to get definitions only from the SEPM. Check your LiveUpdate policy configuration and connectivity to SEPM.
Original Message:
Sent: Sep 21, 2022 07:43 AM
From: Anderson Hsu
Subject: symantec endpoint protection 14.3 update definition fail
Dear,
I found some computers can not update definition automatically successfully, although I have reinstall symantec software. How does symantec endpoint protection update definition work? Which port does the service use? Thanks a lot.