Client Management Suite

 View Only

  • 1.  Several servers Inventory tasks Failing with Return code -2147221164

    Posted Jan 30, 2023 09:45 AM
    Hello guys,

    I have several Windows servers (with different OS versions) where they fail to run the inventory task with return code -2147221164.
    I've tried cleaning everything and reinstalling the plugins, didn't work. I've cleaned the registry too, still not working.
    Any idea how to fix this?


  • 2.  RE: Several servers Inventory tasks Failing with Return code -2147221164

    Broadcom Employee
    Posted Jan 31, 2023 02:43 AM

    Hi Robson Lima!

    Couldn't you please provide more details for this case

    1. What version of "Inventory Agent" is installed on Windows Servers?
    2. What version of Windows Servers are affected?
    3. What task is used to gather inventory? Custom inventory task or default gather inventory task or inventory policy with schedule?
    4. Is there any useful information in Symantec Management Agent logs when this task arrives and fails?
    Logs are here: C:\ProgramData\Symantec\Symantec Agent\Logs

    Best regards,
    IP.



    ------------------------------
    [JobTitle]
    [CompanyName]
    [State]
    ------------------------------

    Original Message


  • 3.  RE: Several servers Inventory tasks Failing with Return code -2147221164

    Posted Feb 03, 2023 06:25 AM
    Hi, 
    Thanks for answering!

    1. What version of "Inventory Agent" is installed on Windows Servers?
    A: Altiris Inventory Agent 8.6.4095.0

    2. What version of Windows Servers are affected?
    A: All versions of Windows Server, but my concerns are with W2K16, W2K19 and W2K22.

    3. What task is used to gather inventory? Custom inventory task or default gather inventory task or inventory policy with schedule?
    A: We are using Policies

    4. Is there any useful information in Symantec Management Agent logs when this task arrives and fails?
    A: From the last attempt:
    <event date='02/03/2023 05:09:00.9680000 -06:00' severity='4' hostName='SERVERRUIM' source='SWDAgent' module='smfagent.dll' process='AeXNSAgent.exe' pid='12208' thread='16156' tickCount='414041725' >
    <![CDATA[Added SWD task WSSD Windows System Assessment Scan 12 {E744E779-CBB7-47AF-A2B3-CACAA49C1F13} to run queue]]>
    </event>
    <event date='02/03/2023 05:09:00.9830000 -06:00' severity='4' hostName='SERVERRUIM' source='SWDAgent::GetNextQueuedProgram' module='smfagent.dll' process='AeXNSAgent.exe' pid='12208' thread='12152' tickCount='414041741' >
    <![CDATA[Selected the SWD task '{E744E779-CBB7-47AF-A2B3-CACAA49C1F13}', sessionId=3, package={6D417916-467C-46A7-A870-6D86D9345B61}, componentKey = , rfeu = false from run queue]]>
    </event>
    <event date='02/03/2023 05:09:00.9830000 -06:00' severity='4' hostName='SERVERRUIM' source='ProgramExec' module='smfagent.dll' process='AeXNSAgent.exe' pid='12208' thread='7636' tickCount='414041741' >
    <![CDATA[Starting SWD task: 'WSSD Windows System Assessment Scan 12' command line='"C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{6D417916-467C-46A7-A870-6D86D9345B61}\cache\RunAssessment.bat" -diff' working directory = 'C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{6D417916-467C-46A7-A870-6D86D9345B61}\cache']]>
    </event>
    <event date='02/03/2023 05:09:01.3110000 -06:00' severity='4' hostName='SERVERRUIM' source='CleanupExpiredPackages' module='smfagent.dll' process='AeXNSAgent.exe' pid='12208' thread='12152' tickCount='414042068' >
    <![CDATA[Cleanup expired packages started: deleteAsynchCompletion = false, TreatFailedMdpAsActive = false]]>
    </event>
    <event date='02/03/2023 05:09:01.4050000 -06:00' severity='4' hostName='SERVERRUIM' source='CleanupExpiredPackages' module='smfagent.dll' process='AeXNSAgent.exe' pid='12208' thread='12152' tickCount='414042162' >
    <![CDATA[Cleanup expired packages completed]]>
    </event>
    <event date='02/03/2023 05:09:01.4050000 -06:00' severity='4' hostName='SERVERRUIM' source='SWDAgent::Run' module='smfagent.dll' process='AeXNSAgent.exe' pid='12208' thread='12152' tickCount='414042162' >
    <![CDATA[Main loop about to sleep 3600 sec ]]>
    </event>
    <event date='02/03/2023 05:09:01.4670000 -06:00' severity='4' hostName='SERVERRUIM' source='AeXPatchUtil' module='AeXPatchUtil.exe' process='AeXPatchUtil.exe' pid='5364' thread='16328' tickCount='414042224' >
    <![CDATA[AexPatchUtil: Starting "C:\Program Files\Altiris\Altiris Agent\Agents\PatchMgmtAgent\AexPatchUtil.exe" /i Shavlik /q ]]>
    </event>
    <event date='02/03/2023 05:09:01.4670000 -06:00' severity='4' hostName='SERVERRUIM' source='AeXPatchUtil' module='AeXPatchUtil.exe' process='AeXPatchUtil.exe' pid='5364' thread='16328' tickCount='414042224' >
    <![CDATA[AeXPatchUtil: Start incremental system assessment scan...]]>
    </event>
    <event date='02/03/2023 05:09:01.4830000 -06:00' severity='4' hostName='SERVERRUIM' source='AeXPatchUtil' module='AeXPatchUtil.exe' process='AeXPatchUtil.exe' pid='5364' thread='16328' tickCount='414042240' >
    <![CDATA[AeXPatchUtil: StartSystemAssessmentScanEx (provider:Shavlik, mode:incremental)]]>
    </event>
    <event date='02/03/2023 05:09:01.8570000 -06:00' severity='4' hostName='SERVERRUIM' source='CAuxilliaryPackage' module='PatchMgmtAgents.dll' process='AeXNSAgent.exe' pid='12208' thread='17968' tickCount='414042614' >
    <![CDATA['Patch Windows System Assessment Scan Tool Package' executed, exit code=255]]>
    </event>
    <event date='02/03/2023 05:09:01.8570000 -06:00' severity='1' hostName='SERVERRUIM' source='AssessmentTool' module='PatchMgmtAgents.dll' process='AeXNSAgent.exe' pid='12208' thread='17968' tickCount='414042614' >
    <![CDATA[Failed to launch assessment scan for provider: Traditional]]>
    </event>
    <event date='02/03/2023 05:09:01.8570000 -06:00' severity='4' hostName='SERVERRUIM' source='AeXPatchUtil' module='AeXPatchUtil.exe' process='AeXPatchUtil.exe' pid='5364' thread='16328' tickCount='414042614' >
    <![CDATA[Error: E_UNEXPECTED]]>
    </event>
    <event date='02/03/2023 05:09:02.0910000 -06:00' severity='4' hostName='SERVERRUIM' source='CleanupExpiredPackages' module='smfagent.dll' process='AeXNSAgent.exe' pid='12208' thread='12152' tickCount='414042848' >
    <![CDATA[Cleanup expired packages started: deleteAsynchCompletion = false, TreatFailedMdpAsActive = false]]>
    </event>
    <event date='02/03/2023 05:09:02.1070000 -06:00' severity='4' hostName='SERVERRUIM' source='ProgramExec' module='smfagent.dll' process='AeXNSAgent.exe' pid='12208' thread='7636' tickCount='414042864' >
    <![CDATA[Program 'WSSD Windows System Assessment Scan 12' completed. Exit code=-2147418113. Execution context='Administrator'. RunAs='\']]>
    Original Message


  • 4.  RE: Several servers Inventory tasks Failing with Return code -2147221164

    Broadcom Employee
    Posted Feb 13, 2023 01:10 AM

    Hi Robson Lima!

    Well, according to provided logs, there is no information when inventory scan started/failed but I see another problem, related to Patch assessment scan.
    <event date='02/03/2023 05:09:01.8570000 -06:00' severity='1' hostName='SERVERRUIM' source='AssessmentTool' module='PatchMgmtAgents.dll' process='AeXNSAgent.exe' pid='12208' thread='17968' tickCount='414042614' >
    <![CDATA[Failed to launch assessment scan for provider: Traditional]]>
    </event>
    <event date='02/03/2023 05:09:01.8570000 -06:00' severity='4' hostName='SERVERRUIM' source='AeXPatchUtil' module='AeXPatchUtil.exe' process='AeXPatchUtil.exe' pid='5364' thread='16328' tickCount='414042614' >
    <![CDATA[Error: E_UNEXPECTED]]>

    There is a discussion about same errors and provided solution from Chris Farrell https://community.broadcom.com/symantecenterprise/communities/community-home/digestviewer/viewthread?GroupId=2797&MessageKey=48035b4d-92b6-4c09-9acd-9a05a357d8f0&CommunityKey=9eac1757-c53a-4efc-aac8-d63ff93fd247&tab=digestviewer 

    About Inventory Agent and failed inventory scans
    Check if there are same files available 

    Make sure that Inventory Agent is shown in list of installed/registered plugins

    Best regards,

    IP.



    ------------------------------
    [JobTitle]
    [CompanyName]
    [State]
    ------------------------------

    Original Message