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SEP is not running after rollback successfully due to upgrade failure

  • 1.  SEP is not running after rollback successfully due to upgrade failure

    Posted Feb 07, 2023 01:32 AM
    Dear Expert, 

    Anyone have any idea on the following error. SEP rollback to the earlier version (14.3.5427) successfully after upgrade failed but SEP is not working properly with the following error message found in debug log

    +++++++++

    2023/01/31 11:00:43.240 [6000:6404]SEP UI is running, won't be able to restart service. Dismissing it.

    2023/01/31 11:00:43.240 [6000:6404] Failed to open feature state file at=C:\ProgramData\Symantec\Symantec Endpoint Protection\14.3.5427.3000.105\Data\FeatureState\{8131B5DF-5997-4523-81A2-C1B2488A1964}. error=2
    +++++++++