Sep service is in 'stopping' state in win2k8 64 bit

[Migration User]

Sep  service is in 'stopping' state  in win2k8 64 bit , is there a way to  fix without rebooting

 

Please help

[Migration User]

Try to repair SEP if that works well and good or else you have to reboot the server.

[Migration User]

Hello,

Check the PID of the SEP service and use the following command after running cmd as an administrator:

 

taskkill /PID <processID>

tasklist /SVC will let you know the PID of the process that you wish to kill.

Hope this helps.

 

-R

[Janet Einhorn]

Does not work.

C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.2.4811.1100.105\Bin>tasklist /FI "SERVICES eq SepMasterService"
Image Name PID Session Name Session# Mem Usage
========================= ======== ================ =========== ============
ccSvcHst.exe 1992 Services 0 201,220 K

C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.2.4811.1100.105\Bin>taskkill /F /PID 1992
ERROR: The process with PID 1992 could not be terminated.
Reason: Access is denied.

[atb86]

I guess you have tamper protection turned on?

[Migration User]

When its not working with a repair installation or with the reconfiguration wizard...
You should check windows event logs for more info:
if you found some error about missing files you should check these two if both are avail. in your windows system dir:

msvcr71.dll
msvcr71.dll

If you find somethin similar to a Java -1 error you should check your ODBC DB settings..
normally for a wrong password =)

[Mithun Sanghavi]

Hello,

Question: Could you please comfirm if that's Symantec Endpoint Protection Service OR Symantec Endpoint Protection Manager Service OR Symantec Embedded Database Service?

Assuming, that's Symantec Endpoint Protection Service on the Windows 2008 64 bit;

Disable the UAC, Stop and Disable the Windows Firewall Service and Run a Repair of Symantec Endpoint Protection Client from the Programs and Features under Control Panel.

Hope that should work for you!!!

[Migration User]

You can try using the command taskkill /F /IM rtvscan.exe

If that doesn't work download pskill ( microsoft-sysinternals)

and kill rtvscan.exe using pskill command. Once rtvscan is killed the service it will automatically restart or come to stopped mode.