Broadcom Customer Care

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  • 1.  How does system time lost affect RAID-1 data?

    Posted Feb 20, 2024 02:36 AM
      |   view attached

    I had four arm64 server computers, and all of them do NOT have battery installed on motherboard.

    I shutdown the power, and power on them several hours latter.

    I found that I cannot login to my operation system (3 machines have the same issues), which was installed on a RAID-1 drive (SSD).

    I tried, and I succeeded after I did the following steps:
    1) installed the motherboard's battery
    2) corrected the system time
    3) delete the original raid-1 drive
    4) recreated a new raid-1 drive on the same SSDs
    5) reinstalled the OS.

    I had found a fatal error message in storcli events. I appreciate if you could explain what does the fatal event mean. And what could cause the OS issue.

    seqNum: 0x0001cac6
    Time: Thu Nov 30 04:04:29 2000

    Code: 0x0000002c
    Class: 0
    Locale: 0x20
    Event Description: Time established as 11/30/00  4:04:29; (37 seconds since power on)
    Event Data:
    ===========
    Elapsed Time since power-on: 37
    Time: Thu Nov 30 04:04:29 2000

    seqNum: 0x0001cac7
    Time: Thu Nov 30 04:04:55 2000

    Code: 0x00000185
    Class: 0
    Locale: 0x20
    Event Description: Host driver is loaded and operational
    Event Data:
    ===========
    None


    seqNum: 0x0001cac8
    Time: Thu Nov 30 04:05:03 2000

    Code: 0x0000024e
    Class: 0
    Locale: 0x20
    Event Description: Number of valid snapdump available is 2b
    Event Data:
    ===========
    String: 2b

    seqNum: 0x0001cac9
    Time: Thu Nov 30 04:05:03 2000

    Code: 0x0000000f
    Class: 4
    Locale: 0x20
    Event Description: Fatal firmware error: Line 188 in fw\raid\utils.c

    Event Data:
    ===========
    String: Line 188 in fw\raid\utils.c



  • 2.  RE: How does system time lost affect RAID-1 data?

    Broadcom Employee
    Posted Feb 20, 2024 02:37 AM

    Hi @Yongjun Wu,

    We do not have a support community for this product. Please use the following link to get support for MegaRAID and HBAs.
    https://www.broadcom.com/support/storage

    Thank you,



    ------------------------------
    Regards,
    Ravi Kumar
    Customer Care Community Admin
    Broadcom Software
    ------------------------------