Wisconsin Endpoint Management User Group

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  • 1.  Live update issue

    Posted Oct 11, 2011 08:33 AM
      |   view attached

    Hi,

       One of my Friend facing problem in Liveupdate. Error LU1835 display on screen.

    As per my knowledge, there some problem in firewall setting.

    Pls help in this matter.



  • 2.  RE: Live update issue
    Best Answer

    Broadcom Employee
    Posted Oct 11, 2011 08:43 AM

    Hi,

    Did you follow this document?

    Error: "LU1835: Connection to the LiveUpdate server failed" (Enterprise)

    http://www.symantec.com/business/support/index?page=content&id=TECH101807



  • 3.  RE: Live update issue

    Trusted Advisor
    Posted Oct 11, 2011 10:28 AM

    Hello,

    I agree, the Above Article may provide you some result.

    I believe you are using a proxy.

    This happens usually when there connection times out or proxy configuration is not set properly.

    Hope that helps!!



  • 4.  RE: Live update issue

    Posted Oct 12, 2011 12:46 AM

    I will try this one and confirm after testing..



  • 5.  RE: Live update issue

    Posted Oct 12, 2011 05:08 AM

    Many thanks, Sumit!

    Please do keep the forum up-to-date with your progress.

    You may also wish to review the log.liveupdate for extra details on the nature of the LU1835 error.

    Where is the location of LiveUpdate Log file Log.liveupdate?
    Article: TECH92881 | Created: 2009-01-16 | Updated: 2011-07-19 |
    Article URL http://www.symantec.com/docs/TECH92881
     



  • 6.  RE: Live update issue

    Posted Oct 15, 2011 11:11 AM

    Thanks w-d and Mithun- It's helpful to us.