I've read through most of the articles, kbs, and manuals for Download Insight. The problem we're having is that one of our apps is installed from a website on our local Intranet, and it downloads and installs updated apps, patches, etc., and it always get flagged as WS.Reputation.1.
I've created exceptions for the file in the Central Exceptions policy. I've created a website/domain exception. I've told the AV policy to trust all Local Intranet sites, and the site is listed in the Local Intranet Zone.
The only thing that seems to help is to drop Download Insight down to level 3, and I don't really like having to do that. Is there another way to allow a file on the local Intranet without having to drop the Insight protection level? Again, I've done the exceptions and checked the local Intranet option in the AV policy.
My techs would like to be able to install their users' apps without SEP blocking the download.