Currently configuring the Mobile aspect of Service Desk 7.5 MP1. A feature I am looking to configure is the ability to work an incident from a mobile process page. I was able to expose some task items like:
Edit Incident |
Manage Related Configuration Items |
Search Technet |
Manage Service Queues |
Manage Subtask Templates |
Reopen Incident |
Search Knowledge Base |
Create Bulletin Board Entry |
Submit KB |
Send Email |
These were made available by enabling the process actions webpart.
Anyone encounter a method to expose the Work Incident task into the mobile process view page? Basically, if a worker of the system is away from the desk, they can close incidents from the mobile interface. I'm not looking for a custom configuration but something that could be configured in the Process Manager Portal.
Thanks