Columbus Endpoint Management User Group

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  • 1.  Wildcards in Find Help Desk Contact component

    Posted Mar 31, 2011 10:38 AM

    Hi everyone,

    I'm trying to get an iPad-friendly workflow put together for my help desk guys so they can have an old iPad as a kiosk for users to create help desk tickets when they walk up to the help desk.

    The iPad will be on our internal network but will obviously not be passing through credentials.  My goal was to have the user pick their name from a drop down component, but unless I specify the user's EXACT name, email address or NT ID, I won't get any results.  I've tried * and % as wildcards, but neither seem to work.

    Any easy way to pull this off?



  • 2.  RE: Wildcards in Find Help Desk Contact component
    Best Answer

    Posted Mar 31, 2011 12:15 PM

    Looking at the code right now, it just runs the following query:

    select * frm contact_view where BLAH = 'param'

    so it has to be an exact match for now (though it can change in a future release, if enough people complain)



  • 3.  RE: Wildcards in Find Help Desk Contact component

    Posted Mar 31, 2011 01:04 PM

    ...but enough to make me find a different way to do this.  Looks like I'll need to fall back on Active Directory.