We have created a solution that integrates with your Symantec ServiceDesk and enables both end users and technicians to create and work with incidents on the go.
Mobile Servicedesk – The concept
The Mobile ServiceDesk ecosystem is composed of several components:
- The Mobile Servicedesk Portal cloud service
- A number of mobile devices, iOS or Android, running the Mobile Servicedesk app
- Your own installation of Symantec ServiceDesk
Although the Mobile Servicedesk is delivered as a service, at no point does incident data or user credentials traverse any of our servers - your data is as secure as it is today!
Some of the features you can choose from:
- Attach image
- Attach audio
- Add location
- Set priority
- Set classification
- Set Urgency
- Set impact
- Set Affected to new incident (Power feature)
- Assign tech
- Set own asset(s)
- Show questionnaire
- See priority
- See status
- See assets
- Add comment
- Change comment
- See classifications on existing incident (Power feature)
- See impact on existing incident (Power feature)
- See urgency on existing incident (Power feature)
- Resolve (Power feature)
- Resolve w/o comment (Power feature)
- See assignment
- Change assignment
- Take ownership
The features can be switched on and off to suit the needs of your company.
Try it on to
http://mobileservicedesk.zitac.net/#apply and sign up for a free trial in our demo environment. It only takes a few minutes until you are ready to use the solution and discover how easy Mobile Servicedesk is!
The mobile apps are available in iTunes AppStore and GooglePlay for download.