Mac Management Group

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  • 1.  Client Task Agent for MAC 7.6 HF 7 missing

    Posted Jan 01, 2016 06:26 AM

    Hi All,

     

    after upgrade to Symantec Altiris 7.6 HF7 we found out that the Client Task Agent and Basic Task Handler are missing when installing SMA on new Mac.

    Anybody else seen this issue.

    Upgrading on existing Mac leaves both on Version 7.5.

     

    Thanks



  • 2.  RE: Client Task Agent for MAC 7.6 HF 7 missing

    Posted Jan 01, 2016 06:30 AM

    Update:

    Issue occurs on Yosemite 10.10.5



  • 3.  RE: Client Task Agent for MAC 7.6 HF 7 missing

    Broadcom Employee
    Posted Jan 04, 2016 07:57 AM

    Hi twister12,

    what shows installation log on this Mac client?

    • /opt/altiris/notification/nsagent/aex-nsclt-install.log

    You mean you've performed upgrade of ULM Agent via Upgrade rollout policy, by push from SMP Console or via aex-bootstrap on Mac PC?

    Thanks,

    IP.



  • 4.  RE: Client Task Agent for MAC 7.6 HF 7 missing

    Posted Jan 04, 2016 10:11 AM

    Hi Igor,

    Client upgraded via rollout policy shows Task Agent Version on 7.5.3153.

    SMA Installation via .pkg is missing Task Agent.

    Via aex-bootstrap it tells me Client Task Agent Version 7.5 is detected and need upgrade -> upgrade successfully done.

    But Client did not have Task Agent.

    seems that i have still old packages.

     

    Best regards

    twister 12



  • 5.  RE: Client Task Agent for MAC 7.6 HF 7 missing

    Posted Jan 04, 2016 10:18 AM

    Hi Igor,

    i can remember that i have the certificate issue :

    https://www-secure.symantec.com/connect/articles/smp-agent-mac-75-sp1-cannot-be-installed-due-expired-certificate

     

    Note: The affected pkg files for the 7.5 SP1 HF4 release (plus their corresponding .manifest files) are: 

    • AltirisBaseTaskHandlers.pkg
    • AltirisClientTaskAgent.pkg
    • AltirisSoftwareManagementFramework.pkg

    these 3 pkg are still on 7.5

    so i think i need to copy the correct files from a other working environment.

    Best regards

     

    twister12



  • 6.  RE: Client Task Agent for MAC 7.6 HF 7 missing
    Best Answer

    Posted Jan 04, 2016 11:17 AM

    Issue is resolved.

    I found out that the Files copied manually to mac agent folder on ns to resolve certificate issue did not upgraded propertly.

    So i removed them from the folder and run a smp repair to reinstall agent files.

    after repair,  the correct files were in place and the missing Client Task agent and basic task handler are installed correctly on client.

    Best regards

    twister12