Mac Management Group

 View Only

  • 1.  DS – 7.6 – Problems with creating images from a reference Mac (NetBoot)

    Posted Jun 16, 2016 07:03 PM
      |   view attached

    Hello all,

    We just started using Altiris for Windows deployment without any major issues. I’m trying to research deployment solutions for Macs, however so far I encountered a problem while trying to create a test image of a reference Mac.

    Here is my test setup:

    • Apple Server serving NetBoot image with Automation NetBoot image
    • Another test iMac booted to the Automation image from OS X server used to grab a test image
    • Both computers run OS X 10.11
    • NetBoot Automation image updated with MOCU.app, containing Deployment Plug-in, and Altiris Agent
    • All policies are enabled to register a new Mac, so CMS indicates that a new computer has been registered with generic name NetBoot###

    I am able to push UNIX scripts to the test mac without any issues. However, iIn case of “create an image” task, both the client and the console return Failure 1, Error code -2111635342, “An unknown exception was thrown. Task handler produced an invalid return status.”

    I double checked all settings, I also rebuilt the NetBoot image. I point to the right partition of the reference Mac in the task settings.

    After a few tries I also changed SupportsDiskless argument to true, just to test it out (https://support.symantec.com/en_US/article.TECH225081.html).

    If you happen to encounter a similar problem, I would really appreciate your help.

    Currently, we are using both DeployStudio and Apple Server for image deployment. However, we consider possibility of switching to Altiris for our Mac imaging in the future.

    Please let me know your suggestions or recommended ways of debugging this problem. I am assuming, there is some possible problem with Deployment Plug-in in the NetBoot image or something is not set up correctly in the SMC.

    Matt



  • 2.  RE: DS – 7.6 – Problems with creating images from a reference Mac (NetBoot)

    Posted Jun 17, 2016 12:42 PM

    Hi,

    I don't have much experience with mac imaging but was able to create an image and use the scripted install for OS X.

    Try to boot the referance mac to automation; You can use boot to: and select your netboot image; after the computer is in automation schedule the create image job.

    Some intresting reads that should get you going on mac imaging:

    https://www.symantec.com/connect/articles/how-create-netboot-set-ds-76-and-1010

    https://www.symantec.com/connect/articles/itms-75-videos-deployment-solution

    Regards,

    Rufus Swart



  • 3.  RE: DS – 7.6 – Problems with creating images from a reference Mac (NetBoot)

    Posted Jun 17, 2016 03:57 PM

    Thanks for your suggested link with videos, I will definitely check them out. I was following the first link while creating my NetBoot image, the instructions were very helpful.

    It seems strange that we have this problem in our environment. I suspect that I missed something during the configuration.

    Thanks for your help,

    Matt

     



  • 4.  RE: DS – 7.6 – Problems with creating images from a reference Mac (NetBoot)
    Best Answer

    Posted Jul 19, 2016 02:13 PM

    Quick update,

    I spoke with a Symantec Engineer a few weeks ago. Apparently this problem was addressed in a Cumulative Rollup Pointfix update V2 to Hot Fix 7.

    After updating the servers and recreating NetBoot image with updated MOCU App, I was able to succesfully run jobs such as capturing images from a reference Mac.

    In case of Automation folder, I will try to address this problem in a next ticket.

    Here is a link for reference:
    https://support.symantec.com/en_US/article.TECH234364.html