Mac Management Group

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  • 1.  All Mac Tasks Failing

    Posted Feb 08, 2017 02:26 PM

    We are experiencing an issue where all tasks that we push to Macs from Altiris are failing with an error "Failed to find the task handler".

    All of the software package pushes are succeeding, but all tasks containing scripts are failing with the same error. The scripts are not even getting far enough to create a guid named folder that has an INI file plus the actual task. It does not appear that the Mac agent is even getting notified as if there is nothing accepting the connection on the Mac itself.

    We are relatively new to Mac administration, so any suggestions would be much appreciated.

     
    We are on Altiris 7.6 HF7.


  • 2.  RE: All Mac Tasks Failing

    Broadcom Employee
    Posted Feb 08, 2017 02:57 PM

    1. Have you selected correct type of Script task for Mac clients such as AppleScript?

    Mac Task.jpg

    2. Run this command line from Terminal on this Mac

    --// To check what Task Server serves this Mac client for tasks

    • aex-cta ts

    --// To re-register Client Task Agent plug-in on Mac client with Task Server

    • aex-cta register

    --// To check what plug-ins are installed on this Mac client and make sure that appropriate Task type should work on this client. For example if DS task is scheduled on this client bu there is no DS plug-in installed, then DS task will fails.

    • aex-helper list

    --// To check latest log file output from ULM agent on Mac client to identify problem of task execution failure(s)

    •  cat /opt/altiris/notification/nsagent/var/aex-client.log