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Getting Error Message while downloading log files in SEPM 12.1

  • 1.  Getting Error Message while downloading log files in SEPM 12.1

    Posted Oct 29, 2013 03:32 AM
      |   view attached

    Hi Friends,

    I am getting error messages while downloading the log files. The process which I am following is Monitor-Logs-the logs are getting visible but when I click on export option I am getting error message as below. the screenshot is attached.

    "Unable to Download...32D1515AE261EDE0FA9DFE32A.csv

    My SEPM version is 12.1.3001.165.

    If any one have the solution for this issueplease share with me.

    Thanks in Advace,

    Pravash

     

     

     



  • 2.  RE: Getting Error Message while downloading log files in SEPM 12.1

    Trusted Advisor
    Posted Nov 07, 2013 02:11 PM

    Hello,

    It seems you are using SEPM Java Web Console. 

    Check this Article and follow the steps provided - 

    Symantec Endpoint Protection 12.1: Unable to export logs from Manager using web or Java console

    http://www.symantec.com/docs/TECH162072

    Hope that helps!!