It's my guess you are using OC and not UMP.
This happens when the system is first added to UIM via a remote monitoring probe.
Go to OC > Inventory > select it > 3 dots menu > delete devices > uncheck all three options and delete.
Go to OC > setup wizard > discover devices > pick the discovery_agent at the hub that has the device > no need for credentials, just go to scope and add one with the device IP address.
Original Message:
Sent: Jun 29, 2022 06:03 PM
From: Jose Romero
Subject: Robot appears as a device and not as a virtual machine
Buenas tardes
Dear Community I have the following situation I have 2 robots that in the ump port seem to me as dedicated: Device and not as it should be Dedicated: Virutal machine and with another origin that is not the one configured Attachment image