Export Issue after moving to HTTPS

[Ahmer Ali Khan]

Hello Team

 

We have upgraded our SDM 17.1 with https. Everything is fine but we cannot export the tickets, but now export button stopped working.

pls guide urgently 

 

Many thanks.

[SVETLANA KONONOV]

Can you upload and view attachments?



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Svetlana Kononov
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[Ahmer Ali Khan]

Yes i can but cannot export ticket reports.
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[Sebastian Nagy]

Hi Ahmer,

I would recommend to check the browser console and see what errors you see. You might want to check the Network tab, in the browser DevTools as well, to see which HTTP or HTTPS calls fail.

I would check the DevTools for both, the main SDM window and the pop-up window, if it get's to open the export pop-up windows.

Regards,
Sebastian Nagy

[Sebastian Nagy]

cleared - it was a duplicated post