DX Unified Infrastructure Management

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  • 1.  email late or does not arrive

    Posted May 20, 2022 10:41 AM
    Dear Community I have the following situation

    I have configured a notification profile via mail, I know that it is well configured because it works, the issue is that sometimes it works and sometimes it doesn't

    Greetings


  • 2.  RE: email late or does not arrive

    Posted May 20, 2022 11:09 AM
    Did you validate correct MTA working?


  • 3.  RE: email late or does not arrive

    Posted May 20, 2022 11:14 AM
    What is the MTA?

    for the notifications to arrive I have to restart the NAS but it should not be like that


  • 4.  RE: email late or does not arrive

    Posted May 20, 2022 11:20 AM
    mail transfer agent. The server sending the emails. Are you sure there's everything right on that side? 


  • 5.  RE: email late or does not arrive

    Posted May 20, 2022 11:25 AM
    if I am sure that this works, what I see is that the problem is uim since I have to restart the NAS for the emails to arrive,


  • 6.  RE: email late or does not arrive

    Posted May 20, 2022 11:59 AM
    in nas for the profile that is processing these alarms to be emailed, do not use Action Mode: On Message Arrival.


  • 7.  RE: email late or does not arrive

    Posted May 20, 2022 12:15 PM
    What Action Mode should I use? or is it the most effective


  • 8.  RE: email late or does not arrive

    Posted May 23, 2022 08:47 AM
    Normally both nas modes: on_arrival or overdue 1m are working fine with me
    - If you set the emailgtw loglevel to 5, do you see something in emailgtw.log?
    - if you look in hub - status, do you see for emailgtw (subject: EMAIL in upper case) a value for queued or sent?


  • 9.  RE: email late or does not arrive

    Posted May 23, 2022 02:42 PM
    It would be helpful to know the nas version.

    It would be helpful to see the nas configuration for the email trigger.

    What is logged at level 5 when you restart nas and it successfully sends the message?

    On arrival and on overdue age both work fine in the current nas versions. It's just necessary to understand how they work so you can use them correctly.