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CA Service Management Office Hours 4th August 2022 session "[Part 1/2] Elevating employee experience with Service Point" recording

  • 1.  CA Service Management Office Hours 4th August 2022 session "[Part 1/2] Elevating employee experience with Service Point" recording

    Broadcom Employee
    Posted Aug 17, 2022 03:36 AM
      |   view attached
    Dear Community Members,
    For all those who missed attending Office Hour on 4th August 2022 and for the benefit of all attendees, we are sharing the session recording.
    The agenda of this Office Hour session was:

      • Spotlight session - Self Service demo:
      • Service Point demo covering use-cases:
        • Providing employee services for IT and beyond..
        • Knowledge recommendations
        • Live chat 
      • Virtual Analyst demo covering common scenarios - knowledge search, ticket updates & creation, chat with Live Agent
      • Latest Product News and Updates

    As each session of Office Hour would include an in-depth presentation & discussion on specific Product related topics, we would like to hear from Community about the topics you want us to cover in the forthcoming sessions. Send in your suggestions as replies to this thread.

    Any feedback, comments and questions about the Office Hour session are welcome!