CA Service Management

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  • 1.  17.3 Service Management - Catalog - New installation

    Posted Dec 06, 2022 07:09 AM
    Hi all,
    while installing new 17.3 - Environment I'm getting problem with Catalog - installation - login fails.

    While installing Catalog (first step for SLCM) EEM is configured to use LDAPS
    Because it is not possible to use CASMAdmin on customers side I changed it in iso's config\common_config.properties to use AD-Account.
    Installation ran successfully.

    When I'm trying to login as this Admin-User (already configured in EEM against catalog)
    view.log says 
    2022/12/06 12.59.19.778 WARN [http-nio-8080-exec-6] [ContactHelper] No user found with userid:SVC-S***N-Admin
    2022/12/06 12.59.19.825 INFO [http-nio-8080-exec-6] [WPFServlet] END: Time taken for POST request, icguinode.login is:47
    2022/12/06 12.59.19.825 INFO [http-nio-8080-exec-6] [WPFServlet] NUmber of sqls=3
    2022/12/06 12.59.19.825 INFO [http-nio-8080-exec-6] [WPFServlet] END: Time taken for POST request, iclaunchpad.launch is:78
    2022/12/06 12.59.19.825 INFO [http-nio-8080-exec-6] [WPFServlet] NUmber of sqls=0
    Any idea what I can check/do?
    need urgent help.
    Many thanks,
    Peter



  • 2.  RE: 17.3 Service Management - Catalog - New installation

    Posted Dec 06, 2022 08:04 AM
    Edited by Peter Schmidt Dec 06, 2022 08:17 AM
    I found the solution and will test it:  This solved the problem
    see https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/installing/post-installation-tasks/ca-service-catalog-post-installation-tasks.html

    Assign the Service Delivery Administrator Role to a User
    Typically, the CA Service Catalog installation creates a user named 
    spadmin 
    and assigns it the Service Delivery administrator role. This user has complete control of the Catalog system. By default, the user name and the password are the same.
    However, if 
    all 
    of the following conditions exist, then the installation 
    cannot 
    create this user.
    • You have installed CA Service Catalog for the first time (
      not 
      upgraded).
    • CA EEM is already installed.
    • CA EEM is already configured to use an external store, such as Microsoft Active Directory.
    In this case, assign the Service Delivery Administrator role to another user. Doing so enables this user to log in to CA Service Catalog using the Service Delivery Administrator role. You can also assign the Service Delivery Administrator role to additional users. Doing so is optional but is beneficial if redundancy is important in your organization.
    Follow these steps:
    • Open the CA Service Catalog command prompt by clicking Start, Programs, CA, Service Catalog, Service Catalog Command Prompt.
    • Enter the following command at the CA Service Catalog command prompt:
      ant add-spadmin-user
      For a list of ant commands and their descriptions, open a command window and enter 
      ant -p
      ....


      This solved the problem