Case creation interrupted by useless KB search box

[Michael A. Lowry]

This is not helpful.

[Jason McClellan]

@Michael A. Lowrywhat page did you start on to get no results?   I logged in to Enterprise Software and searched the same and the results are as follows:

We just rolled out the recommended search results last week.  I will share your feedback with the leads from the software group.

Thx ~jm 

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Thank you
Jason
Broadcom Community Platform Admin, IT
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[Michael A. Lowry]

This is the KB search box that appears when opening a support case. It appears even if there are no hits.

[Jason McClellan]

@Michael A. Lowry and @Keld Mollnitz -  I have notified the team based on your feedback.  They are reviewing. Thx ~jm

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Thank you
Jason
Broadcom Community Platform Admin, IT
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[Keld Mollnitz]

Yes, this useless screen appears during creation of a support case after you have filled out the Subject field and then click in the Description field. 

If you close the empty KB search screen and click in the subject field and then back in the Description field, the empty useless KB search screen reappears...