VMware Fusion download shows HTTPS Download but says account verification is pending

[Hsingyu Hsu]

Hello,

I am trying to download VMware Fusion 26H1 for macOS from the Broadcom Support Portal.

Product/file:

VMware Fusion 26H1

VMware-Fusion-26H1-25388279_universal.dmg

I have already completed the additional Trade Compliance and Download Conditions form. The download page now shows the HTTPS Download button, but when I click it, I still get this message:

"Account verification is Pending. Please try after some time."

My Broadcom account is a basic/free user account registered with an NTU email address (r139****@g.ntu.edu.tw). Country is Taiwan.

Could someone clarify whether any additional action is required from my side, or whether this simply needs more time for export compliance/account verification to complete?

Thank you.

[Technogeezer]

It does seem to take time for account verification to complete.

There’s very little that we can do about account issues here in the forum.  If this continues, contact Broadcom Customer Care by placing a phone call to Broadcom Suppprt using the phone number for your geographic region. Indicate you want to speak with a Customer Care representative. Indicate that you are having account verification issues - don’t open a case against Fusion (you can’t open product support cases with a basic account).

Phone calls seem to get more attention to these issues than using the Broadcom Support portal’s chat feature. 

[LibA]

I incurred in the same problem in the past. To got it solved realtime, but only phone calling the help-desk.