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Oleh Yemelianov's profile image
Oleh Yemelianov posted May 21, 2024 04:16 AM

Please help with this problem,
About once a day vCenter crashes


I discovered that the service is down:


if you start it, it works for a while and crashes again, usually I restart the server, then it works for almost a day, but then it crashes again.



jimfa's profile image
jimfa

Hello Oleh Yemelianov,

I used to experience this as well, i'm not sure if we both have the similar issue, but in my case it was a heap size issue for the vSphere H5 Webclient, login in on the console of the VCSA, and run "vimtop" Look for:  vSphere H5 Web Client        1112    0.00       0   13.99    2665.58    9691.71

Use the following command to check the current value:

cloudvm-ram-size -l

look for: vsphere-ui   

probably it is very low, you can increase this to the range you see in "vimtop" 

This example, set the heapsize to 4GB:

cloudvm-ram-size -C 4096 vsphere-ui

then 

Restart the service that has been altered, in this example vsphere-ui:

service-control --stop vsphere-ui;service-control --start vsphere-ui;

Hope this will help => the source KB: https://knowledge.broadcom.com/external/article?legacyId=2150757

Oleh Yemelianov's profile image
Oleh Yemelianov

Hi @jimfa, thanks, I increased this option to 6 gigabytes, but it didn't help(

jimfa's profile image
jimfa

Hello Oleh,

sorry to hear that, but did you also perform this part:

Restart the service that has been altered, in this example vsphere-ui:

service-control --stop vsphere-ui;service-control --start vsphere-ui;
jimfa's profile image
jimfa

Hello Oleh, 

Do you still have this issue?

Oleh Yemelianov's profile image
Oleh Yemelianov

Hello, unfortunately yes, I read a lot of information from Google and did not find anything (((

Oleh Yemelianov's profile image
Oleh Yemelianov

and the support is silent, I can't contact them.
Can you tell me how to solve the problem with creating a support ticket, below I add the error that is displayed when I click the "create request" button

jimfa's profile image
jimfa

Hi Oleh, 

Can you check, the disk usage?

Monitor => disk tab

check if non of the drives are full of near full


Oh i haven't tried to open a case since broadcom took over so i can't help you on that
Oleh Yemelianov's profile image
Oleh Yemelianov


Oleh Yemelianov's profile image
Oleh Yemelianov

I already increased the log disk, there really wasn’t enough free space, I also added about 8 gigabytes of memory from somewhere, but to no avail (

jimfa's profile image
jimfa

Sorry i can't help you further on this, your issue was different than what I had in the past,

have you looked at the logs?

i believe on the vcenter appliance /var/log/vmware/