Cannot access free download for Fusion 25H2 - Help please

[Peter Cherry]

I am a Fusion user in Australia with a Broadcom basic user account (with a non-corporate email address) and have been using fusion for 10+ years. I have upgraded to OSX Tahoe 26.3 and have tried to access the Fusion 25H2 download for compatibility. When I access the download page for "free software" - I cannot select the download link as I get a "screening required" message. I have tried to access support to lodge a case but get redirected to a page which says "OKTA token is missing, contact OKTA admin". I dont think basic users with free products can get phone or chat support?

I have tried clearing all cookies in Chrome and accessing again and have also tried login via Safari with the same results. I cant upgrade my profile as it requires a corporate email account and my @bigpond.com email if not corporate.

I would be grateful for advice please to help me get out of this loop and download the updated free software! 

[Technogeezer]

I’m assuming that you have an account that was migrated from the former VMware web site since you say you’ve had the account for a long time. Migrated accounts didn’t come over cleanly for users that weren’t a corporate account.  This “screening required” message is one of the problems that has happened because the conversion didn’t perform the screening needed for export compliance  

You are correct that basic account users can’t open support tickets through the web site. But you can call Broadcom Support and ask to speak to a Customer Care rep to deal with a web site access issue (not a technical support issue on Fusion). That seems to be the only way to clear the screening block -  trying to do anything through the web site to fix it doesn’t work. 

[Peter Cherry]

Thanks Technogeezer - Broadcom support Australia via phone were willing and able to assist and Iam now resolved !