Aria Operations login and alerts

[Andywesh2]

Hi,

I am new to Aria Operations and have some questions.

I have taken over the operation of Aria Operations for a customer. They have installed the solution but have never actually used it. It has been installed for several years.

My first question is: When logging into the solution, there are multiple login options. Is there a difference between using vIDM or connecting directly to one of the vCenter servers? (We have two vCenter servers in the solution.) Is it common practice to use vIDM for logging in, and if vIDM is not working, to then connect directly to vCenter?

My second question: I see that there are a large number of alerts in the system, many dating back several years. Should these be acknowledged? How does one typically work with alerts? I would like to remove the old alerts—how do I acknowledge them?

Thanks for any reply.

/R

Andy

[Sorin Birlan]

It will be better to use the vIDM the other options, if I'm not mistaking will only show you objects and alerts for that specific vcenter.

For the alerts that one is tricky you need to go through them and decide which alerts are valid for your environment and which are not and make a list of them.
Then you should go to the policy that is in use and deactivate them from there this will stop them from being generated.
The ones that you are showing are the active ones so even if you cancel them, they will disappear only temporarily they will be back the moment that the next collection cycle will finish and will detect that the alerts are still on.
Or fix them 😊 for example if you fix the underlying issue for Esxi host has detected a link status down for the mentioned hosts your alerts will be automatically cancelled by aria ops when the next collection cycle will finish.

So first decide which alerts you consider are valid for your environment and then disable the ones that are not relevant from the policy where they are enabled only after that cancel them.
 Check this links:
Stopping VMware Aria Operations Alerts
Configuring Alerts and Actions in VMware Aria Operations

[Andywesh2]

Hi,

Thanks for reply @Sorin Birlan.

You say "The ones that you are showing are the active ones", I see that several of them were created in 2022. Does that mean they are still active? I don’t quite understand. We have several 100+ events that are very old. 

/R

Andy

[Sorin Birlan]

Hi there yes if you check corner right status: Active that means that you are currently seeing only the active alerts another hint is one each row of the alerts you have the 4th column Status which is a turned on lightbulb :).
So right you can select a category and go to actions > cancel alerts and the alerts will be canceled but 5 minutes later they will appear again.
The best practices are the following:
- check all the out of box alerts and together with your team/architects decide which ones are valid for you environment
- find the policies or policy that is applied to the objects on which the alerts are triggered and enable/disable alerts according to your environment.