VMware Workstation 17.6 Player stops working.

[turhill]

VMware Workstation 17.6 Player stops working after 5-10 minutes of windows opening. 

-No matter what I did, I couldn't solve this problem. Windows features: Hyper-V, Virtualization service for programs is not selected. Windows security, RAM and kernel isolation are off.

-I entered the command bcdedit /set hypervisorlaunchtype off from the command line and PowerShel.

-powercfg /powerthrottling disable /path "C:\Program Files (x86)\VMware\VMware Player\x64\vmware-vmx.exe" entered.

-I enabled the program to open with administrator rights.

-I had the program repaired.

-Windows 11 Pro 23H2 latest updates have been made.

The video shows what it is: Vmware Workstation Player 17.6 program and virtual machine are not working.

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Vmware Workstation Player 17.6 program and virtual machine are not working. Vmware Workstation Player 17.6 program and virtual machine are not working. View this on YouTube >

I have the same problem on Vmware Workstation Pro 17.6.

Windows 11 Pro 23H2

AMD 3700X cpu.

I couldn't solve the problem.

[Dhairya Tomar]

Muhammet Tarik Kaya Requesting you to reproduce the issue and share the latest vmware ui log file from below location in this thread-

"C:\Users\<username>\Appdata\Local\Temp\vmware-<username>

[turhill]

Log files are attached.

Attachment(s)

vmware-TurHiLL.zip   19 KB 1 version

[Dhairya Tomar]

turhill Thanks for sharing the information, ticket has been raised, relevant team is looking into the same.

[turhill]

Thank you. I am eagerly awaiting the solution.

[turhill]

Are you still investigating the situation? I'm curious.

[Dhairya Tomar]

turhill Request you to try clean uninstall/install of WS player using below-

1) Uninstall WS Pro/Player.
2) Go to this location - C:\ProgramData\VMware and delete the folders for VMware Workstation and VMware Player.
3) Go to this location - C:\Users\<username>\AppData\Roaming\VMware and delete all the files inside
4) Go to this location - C:\Program Files (x86)\VMware and delete the folders for VMware Workstation and VMware Player.
5) Install WS Pro/Player

Once installation is done please verify if Vmware AuthD service is running, if yes, please update if you are still seeing the issue.

[turhill]

Hello. I deleted the vmware player program. I deleted the folders in the relevant directories. I deleted the remnants in the registry. and restarted the computer.

Then I opened vmware workstation pro 17.6 as an administrator. and installed it. I checked the vmware services. They are active. The same situation occurred again.

 I think it does not seem to be related to the vmware pro program. There is a problem with the Windows 11 23H2 version. I set the vmware related application as passive in power management. The same problem persists.

[Dhairya Tomar]

turhill Requesting you to kill all the processes related to vmware-vmx and try. Also please confirm if VMware authd service is running or not.

[turhill]

Ok. I'll let you know the result.