VMtools 설치시 VGAuth 서비스 기동이 되지 않아 설치가 실패나는데 원인을 알 수 있을까요?

[HyeonGyu Kwon]

Window Server 2019에 VMtools 를 설치하는데 계속해서 VGAuth 서비스가 권한이 없다면서 실패가 발생합니다.

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작업 17:55:46: StartServices. 서비스를 시작하는 중

MSI (s) (0C:E0) [17:55:46:734]: Executing op: ProgressTotal(Total=1,Type=1,ByteEquivalent=1300000)

MSI (s) (0C:E0) [17:55:46:734]: Executing op: ServiceControl(,Name=VGAuthService,Action=1,Wait=1,)

StartServices: 서비스: VMware Alias Manager and Ticket Service

MSI (s) (0C:E0) [17:56:16:829]: Transforming table Error.

오류 1920. 서비스 'VMware Alias Manager and Ticket Service'(VGAuthService)을(를) 시작하지 못했습니다. 시스템 서비스를 시작할 수 있는 권한이 있는지 확인하십시오.

MSI (s) (0C:D4) [17:57:44:579]: I/O on thread 5916 could not be cancelled. Error: 1168

MSI (s) (0C:D4) [17:57:44:579]: I/O on thread 7800 could not be cancelled. Error: 1168

MSI (s) (0C:D4) [17:57:44:579]: I/O on thread 4828 could not be cancelled. Error: 1168

MSI (s) (0C:D4) [17:57:44:579]: I/O on thread 2552 could not be cancelled. Error: 1168

MSI (s) (0C:D4) [17:57:44:579]: I/O on thread 6624 could not be cancelled. Error: 1168

MSI (s) (0C:D4) [17:57:44:579]: I/O on thread 3456 could not be cancelled. Error: 1168

MSI (s) (0C:D4) [17:57:44:579]: I/O on thread 4652 could not be cancelled. Error: 1168

MSI (s) (0C:D4) [17:57:44:579]: I/O on thread 3440 could not be cancelled. Error: 1168

MSI (s) (0C:D4) [17:57:44:579]: I/O on thread 1456 could not be cancelled. Error: 1168

MSI (s) (0C:E0) [17:57:44:579]: Transforming table Error.

MSI (s) (0C:E0) [17:57:44:579]: 제품: VMware Tools -- 오류 1920. 서비스 'VMware Alias Manager and Ticket Service'(VGAuthService)을(를) 시작하지 못했습니다. 시스템 서비스를 시작할 수 있는 권한이 있는지 확인하십시오.

MSI (s) (0C:E0) [17:57:44:579]: Transforming table Error.

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구글링해서 Administrator계정으로도 설치해보고, 기존파일을 전부 삭제도 해보고 다해봤는데 계속 실패가 나네요 혹시 해결방법 아시는 분있나요?

Attachment(s)

vmmsi.log_20240502_175752_Failed.log   3.12 MB 1 version

[Steve Goddard]

Looks like an install of VMware Tools 12.0.6

This error usually occurs due to an issue with Microsoft Visual C++ 2015-2022 Redistributable (x64/x86) packages that the user-mode services and applications depend.

VGAuthService is the first to install and start, so if  the Microsoft Visual C++ packages are not installed correctly or corrupted then the VGAuthService will not start and generate this error.

You can try and reinstall these packages and select the "Repair" option. Launch a cmd.exe as administrator and run:

setup.exe /x

cd %TEMP%\CB7FFC88-0CB2-48DD-9D7A-089D216607F8}~setup

vcredist_x64.exe

vcredist_x86.exe

The versions of the Microsoft Visual C++ 2015-2022 Redistributable (x64/x86) are 14.29.30133.0

You can verify this in the Control Panel - Programs and Features for the packages and versions installed.

A newer version than the one provided by VMware Tools is OK as these are backward compatible.

After repair is done, try and install VMware Tools again using the setup.exe

If you have further problems, please provide, %TEMP%\vminst.log and %TEMP%\vmmsi*.log

Thanks.

Steve

[HyeonGyu Kwon]

Steve Goddard님 답변 감사드립니다.

최근에 VMtools 설치가 성공했습니다. 오랫동안 설치하지 못한 이유는 OS 때문이었습니다.

실패원인이 새로 생성된 파일의 소유권으로 인해 VMtools 설치 시, VGAuth서비스를 새로 파일을 읽었습니다/쓰기가 발생했습니다. 

유사한 소속 URL입니다. 참고하세요~

https://answers.microsoft.com/ko-kr/windows/forum/all/%ec%9e%90%eb%ac%bc%ec%87%a0/afa474a1-caa2-4e93-b234-7ebfe01983d3

감사합니다.