VMware vSphere

 View Only
Expand all | Collapse all

Vm Shutting down

  • 1.  Vm Shutting down

    Posted May 23, 2019 08:58 PM

    I have a new HP DL380 gen10 server. I have 2 1TB drives setup with raid 1. Vm shuts down every couple of days. I Just have one vm - Windows server 2016. I am running 6.7.0 (Build 8169922). I've generate a support bundle which I've attached. Can someone try help with the logs. Last shutdown was on the 23/05/2019 between 2AM and 9AM.

    I am totally new to ESXi. I didn't install someone else did, so  if you need more logs please let me know



  • 2.  RE: Vm Shutting down

    Posted May 23, 2019 09:14 PM

    Has your trial period of Server 2016 expired? If the VM is turning itself off and the host is fine, this is most likely the cause.



  • 3.  RE: Vm Shutting down

    Posted May 23, 2019 09:22 PM

    Windows is Activated.



  • 4.  RE: Vm Shutting down

    Posted Jun 14, 2019 10:22 PM

    I really need some help with this server. I have to reboot the host every night to keep Vm from shutting down.



  • 5.  RE: Vm Shutting down

    Posted Jun 17, 2019 01:47 AM

    Is the VM being shutdown by the ESXi host or within the guest OS?



  • 6.  RE: Vm Shutting down

    Posted Jun 17, 2019 01:13 PM

    ESXi host is shutting down the server. When I start the server I get the notification that the server was not shutdown correctly.



  • 7.  RE: Vm Shutting down

    Posted Jun 17, 2019 01:21 PM

    Can you share vmware.log at the time VM was powered off by host.



  • 8.  RE: Vm Shutting down

    Posted Jun 17, 2019 01:30 PM

    My first post has logs attached also has the times of shutdown



  • 9.  RE: Vm Shutting down

    Posted Jun 17, 2019 02:21 PM

    If you need any other information please let me know



  • 10.  RE: Vm Shutting down

    Posted Jun 17, 2019 02:25 PM

    Please upload only VMware.log files.



  • 11.  RE: Vm Shutting down

    Posted Jun 17, 2019 02:55 PM

    Log files attached for last known crash on 23/05/19. I've been rebooting host every night  since to stop crashes



  • 12.  RE: Vm Shutting down

    Posted Jun 17, 2019 03:15 PM

    Observed below in the VMware.log,

    2019-05-23T07:46:38.707Z| vcpu-1| I125: CPU reset: soft (mode 0)

    2019-05-23T07:46:38.711Z| vcpu-2| I125: CPU reset: soft (mode 0)

    2019-05-23T07:46:38.714Z| vcpu-3| I125: CPU reset: soft (mode 0)

    2019-05-23T07:46:38.719Z| vcpu-4| I125: CPU reset: soft (mode 0)

    2019-05-23T07:46:37.907Z| vcpu-6| I125: CPU reset: hard (mode 0)

    2019-05-23T07:46:37.907Z| vcpu-5| I125: CPU reset: hard (mode 0)

    As per the below KB CPU reset: soft/hard initiate by USER or API.

    VMware Knowledge Base

    Please check if you have any script running to power off the VM.

    Please share the hostd and vmkernel.log as well.



  • 13.  RE: Vm Shutting down

    Posted Jun 17, 2019 09:16 PM

    No there is no scripts to power off server. Logs attached.



  • 14.  RE: Vm Shutting down

    Posted Jun 18, 2019 09:09 AM

    Found below in vmkernel.log,

    2019-05-23T07:46:37.928Z cpu2:2098640)Config: 703: "SIOControlFlag2" = 0, Old Value: 1, (Status: 0x0)

    2019-05-23T07:46:39.018Z cpu3:2099884)VSCSI: 2623: handle 8192(vscsi0:0):Reset request on FSS handle 2493474 (0 outstanding commands) from (vmm0:Server2016GEN10)

    2019-05-23T07:46:39.018Z cpu7:2097359)VSCSI: 2903: handle 8192(vscsi0:0):Reset [Retries: 0/0] from (vmm0:Server2016GEN10)

    2019-05-23T07:46:39.018Z cpu3:2099884)VSCSI: 2623: handle 8193(vscsi0:2):Reset request on FSS handle 724011 (0 outstanding commands) from (vmm0:Server2016GEN10)

    2019-05-23T07:46:39.018Z cpu7:2097359)smartpqi: pqisrc_taskMgmt:780 :[177:0.0][1,0,0]:IN :(virt reset)

    2019-05-23T07:46:39.018Z cpu7:2097359)smartpqi: pqisrc_taskMgmt:874: (virt reset) DONE

    2019-05-23T07:46:39.018Z cpu7:2097359)smartpqi: pqisrc_taskMgmt:919: OUT 0

    2019-05-23T07:46:39.018Z cpu7:2097359)VSCSI: 2691: handle 8192(vscsi0:0):Completing reset (0 outstanding commands)

    2019-05-23T07:46:39.018Z cpu7:2097359)VSCSI: 2903: handle 8193(vscsi0:2):Reset [Retries: 0/0] from (vmm0:Server2016GEN10)

    2019-05-23T07:46:39.018Z cpu7:2097359)VSCSI: 2691: handle 8193(vscsi0:2):Completing reset (0 outstanding commands)

    2019-05-23T07:46:45.504Z cpu2:2099892)VSCSI: 2623: handle 8192(vscsi0:0):Reset request on FSS handle 2493474 (0 outstanding commands) from (vmm0:Server2016GEN10)

    2019-05-23T07:46:45.504Z cpu2:2099892)VSCSI: 2623: handle 8193(vscsi0:2):Reset request on FSS handle 724011 (0 outstanding commands) from (vmm0:Server2016GEN10)

    You need to contact HP on this case.

    Found below HPE advisory,

    https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00041660en_us&docLocale=en_US



  • 15.  RE: Vm Shutting down

    Posted Jun 18, 2019 12:50 PM

    Thanks for taking the time to look at logs. I will contact HP and see what they say