vCentre not opening in browser

[Ama KIM]

Hi Guys,

Almost 20 days are gone and nobody is able to solve my issue. I have installed vCenter which pings fine from my PC. However, it does not open up in browser. I tried whatever I could and my friends too who are expert. But the issue remains the same. I am connected to a wifi: The details are as under:

MY PC 

When I ping vCentre from PC

When I put into browser

DNS record

Domain Controller

When I ping from PC

Please if someone could help why this is happening and how I can get rid of it. The PC firewall is OFF and I have uninstalled Internet security and ANTIVIRUS too, ICMP and HTTP/HTTPs rules are ENABLED.  I can be reached at [e-mail]

Thank you so much

-------------------------------------------

[Nathan Watts]

Hmm,  as this is not configured try https://10.0.0.36:5480

-------------------------------------------

[AFlora]

it looks as if the vcenter services are not running, did you check using the ssh console login or indeed if the management page can be loaded on url : 5480 ?

https://knowledge.broadcom.com/external/article/344633/stopping-starting-or-restarting-vmware-v.html

-------------------------------------------

[Julien A]

Hello, 

-did you try SSH-ing to the vCenter?
If it is open, connect with the root account and enter that command to check services that may be stopped:

     service-control --status

and send us a capture of the result.

the browser capture looks like a service isn't started.

-Also did you try accessing your vcenter on port 5480 => https://vcsa.prod.can:5480 ? connect with root and check health in monitoring (all tabs)

-Then you may also investigate certificates with following command (given in VMware KBs):

for store in $(/usr/lib/vmware-vmafd/bin/vecs-cli store list | grep -v TRUSTED_ROOT_CRLS); do echo "[*] Store :" $store; /usr/lib/vmware-vmafd/bin/vecs-cli entry list --store $store --text | grep -ie "Alias" -ie "Not After";done;

If some are expired this may be the cause of the unavailability, although the browser capture doesn't look like it.

(-What's the browser you are using, in chromium based browsers, if a HSTS warning appears, click anywhere in the page, and enter 'thisisunsafe' and the page should load)

Then look for vCert zip tool on another broadcom KB, download it and upload it to the vCenter (through winscp/powershell scp/...), unzip it and execute it according to KB to run several checks and mitigations.

Keep us posted
J

[Nathan Watts]

The screen shot says the appliance is not configured, connect to it on port 5480 to configure it.
they have only deployed it but not completed the second half of the deployment where you configure the appliance.

-------------------------------------------

[Ama KIM]

Guys,Thank you so much for your help. I got it configured. I reset all firewall inbound rules to DEFAULT. Then I executed both commands. After that, I was able to access vCentre in browser.
service-control --stop vmware-perfcharts
service-control --start vmware-perfcharts

[Xavian Stonewind]

Thank you so much sir, I did as you said and it solves my issue, you made my day.

-------------------------------------------