VMware vSphere

 View Only

  • 1.  Vcenter v7 Upgrade Failed on Stage 2

    Posted 12 days ago
      |   view attached

    Hello,

    I need help resolving the vcenter v7 to v8 upgrade. 

    • vCenter Upgrade to 7.0 fails with an error: A problem occurred while Starting VMware Security Token Service.

    None of the recommended solution works.



    ------------------------------
    GS
    ------------------------------


  • 2.  RE: Vcenter v7 Upgrade Failed on Stage 2

    Broadcom Employee
    Posted 12 days ago

    If I understand this correctly, you are upgrading to vCenter 8 VCSA from Windows vCenter? So is this error from Windows vCenter or vCenter 7?

    you can't upgrade 6.7 direct to 8.

    more accurate details without just an image would be helpful




  • 3.  RE: Vcenter v7 Upgrade Failed on Stage 2

    Posted 11 days ago

    I basically just spin up a new vcenter 8 and migrated the esxi hosts. That solved the issue.



    ------------------------------
    GS
    ------------------------------

    Original Message


  • 4.  RE: Vcenter v7 Upgrade Failed on Stage 2

    Posted 12 days ago

    From the title in the screenshot you may have simply selected the wrong option.

    For an upgrade from vCenter 7 to 8 use Upgrade in the wizard rather than Migrate.

    André




  • 5.  RE: Vcenter v7 Upgrade Failed on Stage 2

    Posted 11 days ago

    Hello Glenn,

    From your screenshots, there appear to be two different issues:
    • Stage 1 reports that the installer cannot reach the Migration Assistant on TCP port 9123.
    • You also mentioned that Stage 2 fails while starting the VMware Security Token Service (STS).
     
    If you're migrating from a Windows vCenter Server to a vCenter Server Appliance (VCSA) 8, the first issue must be resolved before the migration can proceed successfully.
     
    I would recommend verifying the following:
    • Confirm that the VMware vCenter Migration Assistant is running on the source Windows vCenter.
    • Verify that TCP port 9123 is listening on the source server (netstat -ano | findstr 9123) and isn't blocked by Windows Firewall or any network firewall.
    • Ensure you're using the Migration Assistant version that matches the VCSA 8 installer. An older Migration Assistant may not be compatible.
    • Verify name resolution (forward and reverse DNS) between the installer workstation, the source vCenter, and the ESXi hosts, as DNS issues can also cause migration failures.
     
    If Stage 1 completes successfully but Stage 2 still fails at the VMware Security Token Service (STS), I'd recommend checking:
    • The health of the STS service on the source vCenter.
    • Certificate validity (especially STS and Machine SSL certificates) using the VMware certificate management tools.
    • The migration logs under:
      • %TEMP%\vcsaUiInstaller\logs\
      • /var/log/vmware/upgrade/ (on the target appliance)
     
    The specific log entry around the STS startup failure will usually identify whether the issue is related to certificates, SSO, or service dependencies.
     
    Could you also clarify:
    • Are you migrating from Windows vCenter 6.7, Windows vCenter 7.0, or an existing VCSA 7.0?
    • Which exact build of vCenter 7 are you running?
    • Does the failure occur during Stage 1 (deployment) or Stage 2 (data migration) after Stage 1 completes?