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vCenter loses connection with host when taking snapshot

  • 1.  vCenter loses connection with host when taking snapshot

    Posted May 06, 2022 10:01 PM

    Noticed when taking backups with Veeam B&R, it would fail and complain of disconnection. Sure enough, vCenter lists my host as "disconnected". I reconnected and tried taking a snapshot directly, same result.

    • Recently got vCenter through the VMUG program
    • vSphere on 7.0.3
    • ESXi on 7.0.2


  • 2.  RE: vCenter loses connection with host when taking snapshot

    Posted May 06, 2022 10:20 PM

    You use the terms vSphere and host in an unexpected , unusual way.
    Do you mean vCenter when you say vSphere ?
    Do you mean ESXi when you say host ?
    What is disconnected ?  - a ESXi host or a VM ?

     

     



  • 3.  RE: vCenter loses connection with host when taking snapshot

    Posted May 06, 2022 10:50 PM
    • My bad I meant vCenter
    • Yes, vCenter loses connection with the host. The host and all VMs enter a disconnected state, and I must click "Connect" to reestablish management.

    I can't move this discussion to the correct board, I assume a mod must do that.



  • 4.  RE: vCenter loses connection with host when taking snapshot

    Posted May 07, 2022 02:48 AM

    I really don't think it needs to be moved, vsphere is vcenter and esxi combined, but its important to be clear. What happens if you go to the esxi host and take a snapshot



  • 5.  RE: vCenter loses connection with host when taking snapshot

    Posted May 07, 2022 08:24 AM

    By any chance is Veeam taking a backup of vCenter when the disconnects are happening. I have seen this when a snapshot is being removed on the VCSA in one of my old environments with slower storage. The VCSA would experience just enough of a delay that the hosts would disconnect.



  • 6.  RE: vCenter loses connection with host when taking snapshot

    Posted May 08, 2022 12:49 AM

    It turns out it was disconnecting on its own too, so it couldn't have just been the snapshot. I also was changing over to a new switch (among other things). Perhaps too many changes at once, and I did something dumb like a duplicate IP address. After moving VCSA to the same VLAN as the host, I'm not seeing any issues.



  • 7.  RE: vCenter loses connection with host when taking snapshot

    Posted Dec 22, 2022 08:42 AM

    Good morning, I have a similar configuration (vCenter 7.0.3 and ESXi 7.0.2 upgraded in 7.0.3) and I have exactly the same problem. I have reinstalled the vCenter and the VEEAM server but when Veeam takes the snapshot on the vCenter, the vCenter is lost. I need to reboot the ESXi which host the vCenter to recover... My VM VEEAM server and the vCenter are in the same ESXi and the same network...



  • 8.  RE: vCenter loses connection with host when taking snapshot

    Posted Dec 27, 2022 06:33 PM

    What type of storage are your VM's running on? 



  • 9.  RE: vCenter loses connection with host when taking snapshot

    Posted Dec 27, 2022 06:46 PM

    This is definitely backup tool. 

    With Commvault there is no issues neither it VMFS or NFS or vSAN.



  • 10.  RE: vCenter loses connection with host when taking snapshot

    Posted Jan 06, 2023 02:24 PM

    I am using Lenovo DE4000H storage array in iSCSI mode.  I have installed lots of Veeam backup coupled with vSphere in differents versions and I did never had this problem...  I have reinstalled the vCenter and Veeam but same thing...



  • 11.  RE: vCenter loses connection with host when taking snapshot

    Posted Jan 06, 2023 04:05 PM

    Hi,


    I'm sorry but I didn't understand what exactly means: "the vCenter is lost" to the point that you find yourself having to restart the host system on which it normally resides.


    I also assume you have scheduled a backup job dedicated only to the VCSA object and with: "VMware Tools Quiescence", "Application-Aware Processing" and "Guest File System Indexing" disabled.


    Regards,
    Ferdinando



  • 12.  RE: vCenter loses connection with host when taking snapshot

    Posted Jan 09, 2023 07:07 AM

    vCenter comes unreachable and I need to restart the ESXi which hosts vCenter. Of course, it is impossible to vmotion the other VMs so I had to stop them before restart their ESXi... And I have VM with Fault Tolerance...

    Veeam job is configured with the good options and I never had this problem before on many other installations...

     

     



  • 13.  RE: vCenter loses connection with host when taking snapshot

    Posted Jan 09, 2023 08:33 AM

    Hi,


    But sorry for a moment, if no one else has answered you maybe it's because no one has encountered a problem as particular as yours or they solved it by involving the technical support services of VEEAM & VMware. The only thing you say is that the vCenter object is "unreachable", but you don't say once you "reboot" if the logs show some indication of error or you checked the status of the services through the console of the vCenter object (call it DCUI or whatever you prefer).


    You say that to regain control of your vCenter object you have to reboot the host system which means, HA (just to say) move it to another host or you have to reboot it brutally.
    If you have reinstalled the VEEAM and VCSA objects and in any case the problem has remained exactly the same, perhaps there are other ulrelated causes.


    The point of my speech is that a forum does not replace the technical support of the software manufacturer because the similarity of a very specific / particular problem does not imply at all that the causes are the same.


    Regards,
    Ferdinando



  • 14.  RE: vCenter loses connection with host when taking snapshot

    Posted Dec 28, 2022 09:30 AM

    Hi,


    In this case I wouldn't generalize too much, I performed the last (of the many) image backup of the vCenter object using the most recent version of the VEEAM backup and replication product no later than an hour ago and also in this case (like all those before) never had this kind of problem. I don't think I'm the only one.

    Just a suggestion, I would open a case with them, perhaps even asking for help on their forum.


    Regards,
    Ferdinando