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Update Manager on HTML5 client

Raj1988

Raj1988Jun 10, 2019 02:56 PM

Ado System

Ado SystemJun 10, 2019 05:43 PM

  • 1.  Update Manager on HTML5 client

    Posted Jun 01, 2019 02:19 PM

    Hello there,

    I have 2 different installation of VCSA 6.5 . Everything fine except one of VCSA doesnt have Update Manager on HTML5 gui. Here is some screenshots about this issue. Any fix about this ?

    Best regards,



  • 2.  RE: Update Manager on HTML5 client

    Posted Jun 01, 2019 09:11 PM

    Did you check in the vCSA where VUM is missing that the service is started?



  • 3.  RE: Update Manager on HTML5 client

    Posted Jun 01, 2019 09:14 PM

    Offcourse because VUM is working on Flash gui side. Also i noticed with screenshots there is no plugin called VUM on the affected side



  • 4.  RE: Update Manager on HTML5 client

    Posted Jun 09, 2019 07:58 AM

    Can you check if both the VCSA 6.version are same ? I believe from 6.5 U2d onwards most of the VUM options came up .

    If both are same version then we have to check the /var/log/vmware/vsphere-ui/logs/vsphere_client_virgo.log .

    VMware vSphere Update Manager 6.5 Update 2d Release Notes



  • 5.  RE: Update Manager on HTML5 client

    Posted Jun 10, 2019 05:11 AM

    Thank you for your answer. I have uploded version info screenshots and yes both VCSA has same version.

    in /var/log/vmware/vsphere-ui/logs/vsphere_client_virgo.log which log should i have to look for ?



  • 6.  RE: Update Manager on HTML5 client

    Posted Jun 10, 2019 05:24 AM

    From /var/log/vmware/vsphere-ui/logs/vsphere_client_virgo.log filter for "com.vmware.vum.client" . This would give us information on what is happening around Update Manager. Share any errors .

    If you can share the vsphere_client_virgo.log ; would be easier for us.

    Regards,

    AJ



  • 7.  RE: Update Manager on HTML5 client

    Posted Jun 10, 2019 08:25 AM

    Hello there,

    Here is the log files attached.

    Best regards,

    @



  • 8.  RE: Update Manager on HTML5 client

    Posted Jun 10, 2019 08:58 AM

    Take snapshot and backup's before doing this step.

    [2019-06-01T23:31:05.391Z] [WARN ] vice-extension-mngr-pool-263 70000893 100059 200006 com.vmware.vise.extensionfw.impl.PackageManifestParser            Plugin id mismatch between the registered extension key (com.vmware.vcIntegrity.vcIntegrity)

    and the id specified in plugin-package.xml (com.vmware.vumclient). The registration id will be used but you should keep them in sync.

    [2019-06-01T23:31:05.397Z] [ERROR] vice-extension-mngr-pool-263 70000893 100059 200006 com.vmware.vise.extensionfw.ExtensionManager                      Unable to deploy the plugin: com.vmware.vcIntegrity.vcIntegrity as a plan archive. java.io.IOException: Permission denied

    Replace the files com.vmware.vum.client-6.5.0 from working vcsa to non-working vcsa and provide the right permissions.

    root@vcsa [ /etc/vmware/vsphere-client/cm-service-packages/com.vmware.cis.vsphereclient.plugin ]# ls -ltrh

    total 12K

    drwxr-xr-x 3 vsphere-client users 4.0K Apr 24 05:47 com.vmware.fallback.mixed-6.5.0

    drwxr-xr-x 3 vsphere-client users 4.0K Apr 24 05:47 com.vmware.vum.client-6.5.0

    drwxr-xr-x 3 vsphere-client users 4.0K Apr 24 05:47 com.vmware.vcIntegrity.vcIntegrity-6.5.0

    Regards,

    AJ



  • 9.  RE: Update Manager on HTML5 client

    Posted Jun 10, 2019 12:50 PM

    Hello there again, i have did what you supposed. Copied from working vcsa to non working vcsa and fixed permissions. But no help :smileysad: . Here is log files and screenshots.



  • 10.  RE: Update Manager on HTML5 client

    Posted Jun 10, 2019 01:39 PM

    Forgot to mention ; you have to restart the update manager service.

    Also all the files inside /etc/vmware/vsphere-client/cm-service-packages/com.vmware.cis.vsphereclient.plugin/com.vmware.vum.client-6.5.0should have right permissions.

    Still seeing the same :-

    [2019-06-10T12:45:47.702Z] [WARN ] vice-extension-mngr-pool-108 70000007 100004 200001 com.vmware.vise.extensionfw.impl.PackageManifestParser            Plugin id mismatch between the registered extension key (com.vmware.vcIntegrity.vcIntegrity)

    and the id specified in plugin-package.xml (com.vmware.vumclient). The registration id will be used but you should keep them in sync.

    [2019-06-10T12:45:47.706Z] [ERROR] vice-extension-mngr-pool-108 70000007 100004 200001 com.vmware.vise.extensionfw.ExtensionManager                      Unable to deploy the plugin: com.vmware.vcIntegrity.vcIntegrity as a plan archive. java.io.IOException: Permission denied



  • 11.  RE: Update Manager on HTML5 client

    Posted Jun 10, 2019 02:06 PM

    After i replaced folder with new one , fixed permissions with chown -R and rebooted vcsa.



  • 12.  RE: Update Manager on HTML5 client

    Posted Jun 10, 2019 02:42 PM

    Log an SR with VMware Support and upload the VCSA logs to SR . Provide SR here .

    Also mention the last history of upgrades performed to the VCSA .

    Regards,

    AJ



  • 13.  RE: Update Manager on HTML5 client

    Posted Jun 10, 2019 02:46 PM

    Hello again ,

    What do you mean about SR ?

    Best regards,



  • 14.  RE: Update Manager on HTML5 client

    Posted Jun 10, 2019 02:56 PM

    File a Support Request with VMware



  • 15.  RE: Update Manager on HTML5 client

    Posted Jun 10, 2019 05:43 PM

    Thank you for your all great support.