Update Manager issue

[Pighinr]

I am having issues when I try to scan some VMs. On 50% of my VMs I get VMware vCenter Update Manager Guest Agent

failed to access DVD drive on {server name}. Please check if a DVD drive is available and retry the operation.

This in a variety of WIn2003 servers and XP machines. My only work around is to install a DVD drive, but I don't want to do that on all the servers/workstations. I found a few posts about changing a reg setting, but that is not working for me. Any help would be greatly appreciated.

thanks

Ryan

[FranckRookie]

Hi Ryan,

Looks like there is another thread about the same issue. Have a look there, in case.

Hope it helps.

Good luck.

Regards

Franck

[Pighinr]

Unfortunately I have tried both those options and neither of them worked. The problem VMs do not have a CD/DVD listed

and the registry change (I had this error on a bunch of VM's running XP. The

way I fixed it was to change the location of the i386 directory in the

registry) did not work.

[AndreTheGiant]

The problem VMs do not have a CD/DVD listed

In the VM properties there is the CD device?

It is needed to install VMware Tools, otherwise you can to do a manual installation (and you have to copy the file over network).

Andre

[Pighinr]

We have VMTools running on all VMs even the ones without CD/DVD drives. I just don't want to go to all the VMs and install the drive, have to reboot and then run the update and reboot again. I was hoping there was another workaround.

thanks

Ryan

[Pighinr]

Chatted with some VMWare reps at VMUG and they stated not use VUM for O/S updates.  I will continue to use our SUS to update the Servers.

Thanks

Ryan

[AndreTheGiant]

Note also that the next relase of VUM will drop VM patching (execpt for VMware Tools and Virtual Hardware upgrade).

Andre