Skyline

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  • 1.  Unable to see my skyline collectors in my advisior portal.

    Posted Jun 27, 2019 04:10 AM

    Hi All,

    I am Unable to see my skyline collectors in my advisior portal. I have also upgraded the Skyline collector from 2.0 to 2.1 can you help us on this regards.

    Regards,

    Vikram Naidu.N



  • 2.  RE: Unable to see my skyline collectors in my advisior portal.

    Broadcom Employee
    Posted Jun 27, 2019 09:00 AM

    Hello Vikram,

    Please share required details in the below smart sheet, I will verify and update you shortly. Also let us know when the upgrade was done and if the issue started only after the upgrade.

    https://app.smartsheet.com/b/form/9e31b64730f2419ba2aa50f6c72e66a3



  • 3.  RE: Unable to see my skyline collectors in my advisior portal.

    Posted Jun 27, 2019 12:02 PM

    HI Narasimha,

    Thanks for reply. i have attached the details by using smart sheet.

    Regards,

    VIkram Naidu. N



  • 4.  RE: Unable to see my skyline collectors in my advisior portal.

    Broadcom Employee
    Posted Jun 28, 2019 02:00 AM

    Hi Vikram,

    Thank you for sharing details. I have sent you an e mail, please reply with your contact details and let us know your availability for a web ex session.



  • 5.  RE: Unable to see my skyline collectors in my advisior portal.
    Best Answer

    Broadcom Employee
    Posted Jun 28, 2019 08:37 AM

    Hello Vikram,

    Thank you for your time on the call. The collector did not display vCenter endpoint in Advisor, since it did not communicate with the collector. Though the connectivity was fine, we were unable to remove the endpoint and add again, since the collector was unresponsive. Please let me know the status after the redeployment of collector is complete.



  • 6.  RE: Unable to see my skyline collectors in my advisior portal.

    Posted Jul 02, 2019 05:36 AM

    Hello  Narasimha,

    After redeploying the collector its working fine.

    Regards,

    Vikram NAidu. N