Skyline

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  • 1.  Unable to retrive log bundle from host

    Posted Nov 23, 2018 03:33 PM

    Hi,

    skyline appliance is not able to retrive log bundle from esxi host: the appliance is trying to connect to the esxi host via proxy even if NO_PROXY setting for the local network and local domain are in place in files /etc/environment and /etc/sysconfig/proxy. Any idea?

    I have these errors:

    ./skyline/health-collector.log:2018-11-23 16:00:43,577 ERROR [pool-6-thread-4] Download-Worker-host-1236 [DownloadWorker.java:82] Got Exception - Unable to tunnel through proxy. Proxy returns "HTTP/1.1 403 Forbidden"

    ./skyline/health-collector.log:2018-11-23 16:01:13,572 ERROR [pool-7-thread-1] V.f.it  [ConnectionDownloadManager.java:122] Fetching support bundle from host-1236 failed. Will restart

    on the proxy server I have a deny towards the esxi host.

    thank you

    bye



  • 2.  RE: Unable to retrive log bundle from host

    Broadcom Employee
    Posted Nov 23, 2018 05:07 PM

    Hi Ivan,

    I would request to configure proxy after login in to skyline https://Skylineip.

    also to allow the connection from the proxy server to ESXi



  • 3.  RE: Unable to retrive log bundle from host

    Posted Nov 26, 2018 10:34 AM

    HI,

    the proxy was correctly configured yet, as a matter of fact I am able to intiate the log trasnfer. In https://myskilineip , Configuration, Proxy, the status is "Reacheble" . I am wondering why there is no way to bypass proxy settings for local network or local domain. Or there is and I am not able to find it.

    Best Regards

    Ivan



  • 4.  RE: Unable to retrive log bundle from host

    Broadcom Employee
    Posted Nov 26, 2018 04:52 PM

    Hi Ivan,

    I have sent you a private message.



  • 5.  RE: Unable to retrive log bundle from host

    Broadcom Employee
    Posted Dec 04, 2018 05:27 PM

    [Update]

    Skyline Team is working on this with engineering, we will post the resolution once the issue is resolved.



  • 6.  RE: Unable to retrive log bundle from host
    Best Answer

    Broadcom Employee
    Posted Mar 06, 2019 08:13 PM

    [Update]

    We do find that the skyline required access to ESXi for fetching the logs and this is a requirement to have log Assist feature to work.



  • 7.  RE: Unable to retrive log bundle from host

    Posted Mar 06, 2019 08:21 PM

    Thank you AjayChananaVMware​. The Skyline Collector 2.0 Installation and Configuration Guide has been updated to reflect this requirement.

    Skyline Collector System Requirements