vCenter

 View Only

  • 1.  Unable to obtain hardware information

    Posted May 22, 2015 08:44 PM

    I am trying to convert a VM from ESXi Free v5.5 using the Standalone Converter and getting the error: Unable to obtain hardware information for the selected machine.

    I have tried running the converter with elevated admin privileges and that didn't work. The strange thing is I have done this before and it worked so I'm not sure what's changed on this ESXi server.

    I have two VM's. One is Red Hat and the other is Microsoft 2012 Server and both give me the same error. I also tried v5.5 and v6 of the converter.

    I can connect to the ESXi server with the vSphere client.

    Thanks.



  • 2.  RE: Unable to obtain hardware information

    Broadcom Employee
    Posted May 23, 2015 06:53 PM

    Could you upload the log bundle?



  • 3.  RE: Unable to obtain hardware information

    Posted May 23, 2015 07:38 PM

    File attached.

    Thanks



  • 4.  RE: Unable to obtain hardware information

    Broadcom Employee
    Posted May 24, 2015 10:17 AM

    You need to restart the machine with Converter server because vstor2 driver is not working:

    ERROR: Vmount library: Error 2 while opening VSTOR2 driver's control device

    HTH



  • 5.  RE: Unable to obtain hardware information

    Posted May 24, 2015 01:07 PM

    Thank you so much!

    I didn't think about restarting the PC but that did the trick. I figured reinstalling the software would fix any issues.

    Thanks again.