Unable to delete snapshot

[Josh26]

Hey guys,

I know "delete snapshot takes forever" posts are a dime a dozen - but this one is quite different.

Last night, Backup Exec took a snapshot of a server for backup purposes. It completed that backup only a few minutes later, and started deleting the snapshot.

That snapshot has been deleting for over 12 hours, a task which usually completes in minutes. To make matters worse, the server itself has become unresponsive. The host is ESXi 5.1, and I because of the active "Remove snapshot" job, I can't restart the VM or anything like that.

Any assistance appreciated.

[rcporto]

Did you checked this KB: Unable to commit virtual machine snapshots because another task is in progress (1010310)

[Prateek Jain]

You can use the monitor commands available in KB http://kb.vmware.com/kb/1007566 to monitor the progress of the snapshot.

[vNEX]

Hello Josh,

first, try to look to vmkernel and hostd logs on that ESXi host, you should find there some errors regarding snapshot deletion.

After this you can try some troubleshooting based on your findings.

Here are some useful links to KBs with similar issues:

VMware KB:     Troubleshooting issues when creating or committing snapshots in VMware ESXi/ESX

VMware KB:     A snapshot removal can stop a virtual machine for long time  

VMware KB:     Unable to delete the virtual machine snapshot due to locked files

VMware KB: Committing snapshots or cloning a virtual machine with snapshots fails with the vmkernel log error: Confl…

VMware KB: Cannot commit a snapshot on a virtual machine that was once a template

Regards,

P.

[Lenora_BE]

Josh26, do you have any update?