Well, the screen shot just indicates that the activation failed still. If you were able to enter your new product key, then it might not be the correct one for your copy of Windows. I'm no expert on how that works, but I have needed different install CDs sometimes when I used an open license product key. I would have expected that if your phoned in he activation, then person on the other end would have been able to help you. But like I said, if the converted machine was using an OEM key, then this could be why it won't activate. One thing I've done in the past is to boot the open license Windows installer CD, then choose to repair the existing Windows. I then entered the open license key and I could activate again in that case. If you have a valid license that you will use for this converted machine, then this may be an option for you.