vCenter

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  • 1.  The remote vcenter single sign on server is not reachable

    Posted Sep 06, 2018 08:24 PM

    I'm trying to upgrade vCentre server 5.5 to 6.0, but get the error "the remote vcenter single sign on server is not reachable".

    See below for details.

    https://photos.app.goo.gl/mwjSbwTWMfynuHem7

    Can anyone help?

    Started a post here for more details: https://www.reddit.com/r/vmware/comments/9dblfc/the_remote_vcenter_single_sign_on_server_is_not/

    Not found a solution yet.

    The remote vcenter single sign on server is not reachable



  • 2.  RE: The remote vcenter single sign on server is not reachable

    Posted Sep 06, 2018 08:32 PM

    What is your vCenter architecture on 5.5? Are you using a separate SSO box than the one on which vCenter is installed?



  • 3.  RE: The remote vcenter single sign on server is not reachable

    Posted Sep 06, 2018 08:36 PM

    All the services are on the same machine. The thing is wireshark and procmon show that it isn't even trying to perform any sort of TCP / UDP connection to itself or another server.

    All the services are on the same machine, I would of thought it would of been able to talk to itself?



  • 4.  RE: The remote vcenter single sign on server is not reachable

    Posted Sep 06, 2018 08:38 PM

    Are you covered under support from VMware?



  • 5.  RE: The remote vcenter single sign on server is not reachable

    Posted Sep 06, 2018 08:40 PM

    Yes had a support case open for about a week now, they haven't managed to get anywhere.



  • 6.  RE: The remote vcenter single sign on server is not reachable

    Posted Sep 07, 2018 07:51 AM

    Just wondering if anyone else has experienced this issue?



  • 7.  RE: The remote vcenter single sign on server is not reachable

    Posted Sep 07, 2018 08:09 AM
    Checked the error logs, and found these:

    2018-09-05 17:10:50.877+01:00| vcsInstUtil-9451621| I: ValidateLocalSSO55Credentials: Failed to validate local SSO 5.5 credentials. Error code: 58

    2018-09-05 17:10:50.878+01:00| vcsInstUtil-9451621| I: PitCA_MessageBox: Displaying message: "The remote vCenter Single Sign-On server is not reachable. Check the entered FQDN or IP address is correct and the remote vCenter Single Sign-On server is reachable."