Skyline

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  • 1.  Skyline OSR Error

    Posted Jul 05, 2018 09:34 PM

    Whitelabel Error Page

    This application has no explicit mapping for /error, so you are seeing this as a fallback.

    Thu Jul 05 14:32:47 PDT 2018

    There was an unexpected error (type=Internal Server Error, status=500).

    could not download file

    This is what I get when I try to download the OSR report.



  • 2.  RE: Skyline OSR Error

    Broadcom Employee
    Posted Jul 05, 2018 09:59 PM

    Hi,

    Please try a different browser and update the status. Also, share the name of your organization and the email you received to download the OSR so that I can verify any backend issues.



  • 3.  RE: Skyline OSR Error

    Broadcom Employee
    Posted Jul 12, 2018 03:30 PM

    Hi,

    Please provide an update on the status.



  • 4.  RE: Skyline OSR Error

    Posted Jul 13, 2018 06:28 PM

    Narasimha,

    We are still having the problem. Chris and I are also looking to get this changed over to my account.

    Matt.cheche@tylertech.com

    Also,

    The entitlement info didn't appear to be setup on the Skyline page. It was blank.



  • 5.  RE: Skyline OSR Error
    Best Answer

    Broadcom Employee
    Posted Jul 13, 2018 06:45 PM

    Hi,

    Thank you for sharing that email address, I see that the registration was done on 5th July. It takes around 3 weeks for the generation of first OSR and you will receive an email once ready. Also, you will see collector and endpoint details when you log in to the Skyline collector and not entitlement details.  Share the screenshot of Skyline page which is blank for entitlement details.