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Setup VDP fails during vCenter registration

  • 1.  Setup VDP fails during vCenter registration

    Broadcom Employee
    Posted Sep 13, 2012 03:35 PM

    Hi,

    I want to setup the vSphere Data Protection VM. The Import was successful.

    But after that I opened the Webbrowser, entered "https://IP-aress:8543/vdp-configure".

    At the side "vCenter registration" I entered

    -vCenter username

    -vCenter password

    -vCenter hostname

    -vCenter port (443).

    But what I have to enter at "SSO hostname"???

    I tried the same hostname like the vCenter hostname, because I installed the vCenter SSO at the same machine.

    I always get an error message, if I want to test the connection:

    "The connection test did not complete successfully.

    Modify your network settings or VDP credentials

    and then click "Test connection" to run the

    connection test again."

    See also in the screenshot.

    In the DNS I registered the VDP machine, also with a reverse lookup.

    What is wrong?

    Kind regards,

    Andre



  • 2.  RE: Setup VDP fails during vCenter registration

    Broadcom Employee
    Posted Sep 13, 2012 04:17 PM

    Hi Andre,

    Is you vcenter name resolution working fine..?

    Just give a try with IP address for vcenter & SSO

    -Suresh



  • 3.  RE: Setup VDP fails during vCenter registration

    Broadcom Employee
    Posted Sep 13, 2012 07:27 PM

    Hi Suresh,

    yes, the name resolution is working fine.

    Also if I try to enter the ip adress, I get the same error message.

    Is it right, that at vcenter hostname and at SSO hostname I enter the same content?

    The SSO service is also installed at the vCenter server.

    Regards,

    Andre



  • 4.  RE: Setup VDP fails during vCenter registration

    Broadcom Employee
    Posted Sep 14, 2012 06:10 AM

    Andre,

    If your installation is standalone(vcenter & SSO) on single box, then you have to provide the same name for vcenter & SSO.

    The issue is mostly associated with your network configuration.

    Try this steps:

    1.ssh to the appliance using the default password "changeme"

    2.try if you can ping the vcenter from appliance.

    3.If ping reply is timed out !!. then you will have to look at your network configuration.



  • 5.  RE: Setup VDP fails during vCenter registration

    Broadcom Employee
    Posted Sep 14, 2012 01:18 PM

    Hi Suresh,

    I checked the network settings again, further I configured also the hosts file at the VDP machine.

    The network resolution with a ping from VDP to the vCenter and backwards was fine.

    But nothing happened.

    I installed vCenter and VDP completely new again.

    Now in the vCenter registration at "vCenter-username" I entered the username with "domainname\username" format.

    Now I get an error windows with a red cross only!?!

    Is this VDP feature experimental??

    See screenshot.

    Regards,

    Andre



  • 6.  RE: Setup VDP fails during vCenter registration

    Broadcom Employee
    Posted Sep 14, 2012 01:33 PM

    I must say that first time deployment is a bit tricky and need to be done with much attention following the admin guide strictly

    You might have done it right, but just want to give you a hint.

    The "only cross" might be a miss in providing a message in local language (i18n).

    VDP is a not an experimental product. once deployed properly should be perfect for a VM backup & recovery.



  • 7.  RE: Setup VDP fails during vCenter registration

    Broadcom Employee
    Posted Sep 14, 2012 02:11 PM

    Hi Suresh,

    my god - I have solved it.

    The vCenter user name is not an "normal" administrative account from the domain the vCenter is a member of, instead there I have to enter "system-domain\admin"!

    OK - I just read this also in the admin guide.

    How you wrote - this installation is anything else, but not easy like the older VDR versions...

    Thank you for your help. Now I will test this non-experimental feature:-)

    Kind Regards,

    Andre



  • 8.  RE: Setup VDP fails during vCenter registration

    Broadcom Employee
    Posted Sep 14, 2012 04:51 PM

    Great..I am happy that got going...

    VDP deployment in fact looks complex but actually gives a ready made appliance. You do not have to install even the file level restore client .

    Anyways..keep going.



  • 9.  RE: Setup VDP fails during vCenter registration

    Posted Sep 14, 2012 05:40 PM

    Hello all,

    I'm running into a similar problem with my VDP. It says that the user is don't have enough permissions even though it's a vCenter admin (see attachment below please). The name resolution works fine both ways and I can log into vCenter with the credentials I created for the VDP user and perform any admin task.

    Here's a shot of the vCenter Role Manager:

    I'm using the vCenter Server Appliance with DB's and SSO embedded.

    Thanks in advance.

    --

    Eder



  • 10.  RE: Setup VDP fails during vCenter registration

    Posted Sep 27, 2012 04:59 PM

    I was having same problem - This link helped me to resovle the isue - Take a look - Enjoy DP - An excellent appliance. 

    http://www.vladan.fr/vsphere-data-protection/

    Ram



  • 11.  RE: Setup VDP fails during vCenter registration

    Posted Oct 09, 2012 07:49 PM

    Thanks for your reply, but I got no luck. I still have the same error, but now I have a support request open for this problem.

    I'll post the results once I get a reply from VMware.

    Thanks.



  • 12.  RE: Setup VDP fails during vCenter registration

    Broadcom Employee
    Posted Oct 09, 2012 07:54 PM

    

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    In cases of urgency please call my colleagues at +49(0)5401-8442-0.

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    Dipl.-Wirtschaftsinformatiker (FH)

    Andre Lahrmann

    Technical Consultant

    ISO Datentechnik GmbH

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