vSAN1

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  • 1.  PSoD Help

    Posted Nov 08, 2017 04:41 PM

    Hi guys,

    I'm currently in need of assistance.

    Fault: Hosts randomly Purple Screen of Death’ing

    OS: VMware ESXI 6.0.0 build 3620759

    Recent changes: Installed Trend Micro Deep Security v10.0

    Installed NSX v6.3.4

    Deployed Guest Introspection VD’s

    Delopyed Trend Micro Virtual Appliances

    _________________________________________________________________________

    I have uploaded a screenshot of the VMKernal-zdump file and an image with the PSoD error.

    I am wondering if anyone can help find the cause of this and if possible, a resolution.



  • 2.  RE: PSoD Help

    Posted Nov 08, 2017 04:52 PM

    Because of the numerous factors and variables involved in troublshooting PSODs, I'd recommend you open a support case with GSS and submit your dumps and logs.



  • 3.  RE: PSoD Help

    Posted Nov 08, 2017 08:32 PM

    Hello Jimmy,

    Welcome to VMTN Communities.

    How many times has this occurred and any correlation with certain workloads or activities?

    (e.g. after X amount of days uptime, during back-ups, when vMotioning multiple or specific VMs etc.)

    Looks like your dump partition is not adequate in size to capture complete dump so the data stored might not be sufficient to provide the necessary information for troubleshooting, consider configuring a larger coredump partition so that the necessary data is saved:

    https://kb.vmware.com/s/article/2004299

    Can you search for 'ESXi' in that zdump in Notepad++ and copy out any backtraces messages following this?

    You may benefit from formatting that to log format properly:

    https://kb.vmware.com/s/article/1006796

    Any particular reason (e.g. company-policy, security, interoperatibility) why running on such an old build of ESXI/vSAN?

    I would advise updating to a minimum of 6.0 U2 P04 (4600944) for vSAN and ESXi fixes and later if possible to go to U3.

    Bob



  • 4.  RE: PSoD Help

    Posted Nov 09, 2017 09:32 AM

    Hi Bob,

    Thanks for you reply, as its helped me out greatly.

    I have screenshotted the output from search for "ESXi"

    Thanks,

    Jimmy



  • 5.  RE: PSoD Help
    Best Answer

    Posted Nov 09, 2017 09:41 AM

    Hello Jimmy,

    Still no real info provided there -  if there is no messages in the screenshot then unlikely they are in here either, you should be looking for messages after 'ESXi' of the format:

    0xhhhhhhhhhhhh:[0xhhhhhhhhhhhh]MESSAGES_HERE@vmkernel#nover+0x37e

    0xhhhhhhhhhhhh:[0xhhhhhhhhhhhh]MESSAGES_HERE@vmkernel#nover+0x4d

    0xhhhhhhhhhhhh:[0xhhhhhhhhhhhh]MESSAGES_HERE@vmkernel#nover+0x12c

    The messages between ']' and '@' specifically - if it is not capturing these then configure an appropriate core-dump partition so it does (and of course consider upgrading as there are multiple potential causes that have been fixed).

    Bob