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  • 1.  Problem with recover alerts

    Posted Jun 12, 2008 05:48 PM
    Hi all,
    I'm using Hyperic HQ EE 3.2.3 version; I'm experimenting problems with recovery alerts. I experimented same problems also in previous versions.
    Sometimes, often, Hyperic doesn't close alerts. I mean, I have a resource that goes down but when it comes up again, I still have the open ticket in the alert center.
    I'm sure that the problem is not in the configuration, because the same resource had the expected behaviour for a lot of time: simply it begins to not working properly at a certain point.
    The problem affects a lot of resources.
    I really can't get the point... The only element that I could think is that my resources have lot of problems, the network is not so well configured... May be Hyperic needs a more robust enviroment to work with? In this case, Hyperic couldn't be my monitoring system...(

    Can someone help me?

    Thank you in advance

    Marco


  • 2.  RE: Problem with recover alerts

    Posted Jun 17, 2008 05:46 AM
    Are you defining recovery as a separate alert from the primary alert?
    The recovery alert is what will "fix" the original alert. See http://support.hyperic.com/confluence/display/DOC/Recovery+Alerts
    .

    Charles